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Make support KB articles avail. as a MCP for internal AI solutions

Remote Access Feature Request

Hi,

We would like to suggest that Solutions : Helpdesk - is made avail. as a AI MCP (with out without API/Key).

The idea is that companies that do apply AI for troubleshooting can use your MCP for tool calling / troubleshooting without having to sit and browse thru everything.

This would enable faster troubleshooting on our side and lower your support cost.

//Leon Bollerup
CTO/Senior partner
Netsolutions

Posted by Leon Bollerup ·
1 comment

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Comments1

  • Thomas Montalcino

    Team•

    Jan 19

    Hello Leon,

    Thank you for submitting your idea.

    Although we would gladly expose the various solutions written by our support team, we do not own not develop the website behind https://support.tsplus.net. Therefore, you may want to open a feature request to Freshdesk (https://www.freshworks.com/en/freshdesk) directly.

    I know that the Freshdesk development team is actively improving the research feature to display more relevant results. Since using an MCP will basically call an API to this search feature, it would seem that they are not there yet.

    Kind regards,

    Thomas Montalcino