Changelogs

Improvements

• Security: updated OpenSSL library to version 3.0.18

• Universal Printer: added advanced setting for enabling extended characters in filename

• HTML5: added feature to check browser reconnection

• HTML5: added feature to prohibit mismatching rdp sessions with expected id.

Fixes

• Universal Printer: fixed several issues including application crash when processing print jobs

• AdminTool: fixed translation issues (too many "->" occurrences in arabic, persian, finnish, korean, ukrainian and polish translations)

• Floating Panel / Application panel: fixed opening applications with spaces in parameters

Admins can now generate fully customized Remote Support Clients — Lite or Expert — directly from the admin console. Add your own logo, colors, text, and configuration in just a few clicks and share the download link to your team!

The full changelog is available below.

Improvements:

• Windows and MacOS: Handling long key press on Shift and Ctrl during remote control sessions

• Customization moved to the Admin Page

Fixes:

• Avoid using some characters that can be confusing when generating new passwords

• Fixed Computer Information section not saving modification

• Session Selector: fixed display on high DPI resolutions and added sort to columns

• Devices: fixed list not taking the entire space when maximized

Fixes

• Universal Printer: fixed issue while printing with umlaut in file name on some machines

• 2FA: fixed email sent alert displayed for invalid credentials

• Farm: fixed regression on gateway user sessions not appearing in "Monitor Sessions" view when added as an application server

• Connection Client (v117): fixed failed print job message on recent Windows installations

• Connection Client (v117): fixed failed login when using a generated client configured with Windows SSO

• FloatingPanel: fixed unclickable app icons with over 24 apps in the panel.

• FloatingPanel: fixed panel not showing applications after clicking 'Log Off' and then selecting 'No'.

• Applications: fixed the possibility to assign two launchers to one user

• Connection Client (v117): fixed print jobs using Universal Printer on Spanish client machines

• Backup/Restore: fixed restore not properly restoring registry keys for open on client configuration

This version includes important improvements on memory management for Remote Support clients and relays, as well as improvements on the trial experience.

Indeed, before you could observe regular micro lags during peak hours. These lags have been drastically reduced thanks to these memory management improvements so you should have a much better experience now when controlling a screen.

Note that these lags appeared only when using indirect connect (via relay), and not when using direct connection (P2P).

The Administration Console will also now be fully usable during the trial period. This means you will be able from your client running the trial period, to open the Administration Console and create real users/teams/computers, making you able to use and test the Administration Console during trial. No more "demo mode" with fake data.

Of course, every users/teams/computers created during trial will properly migrate to your final bought subscription for a seamless experience.

The full changelog is available below.

Improvements:

• Administration: trial users can now modify all in the administration interface

• Security: Changing password now invalidates previous tokens of said user

• Dashboard: improved filter bar and page reorganization

Fixes:

• Windows: fixed customized client not starting consistently

• Fixed regular micro lags occurring during peak hours

• Fixed incorrect display of trial end date

• Windows: fixed UI refresh after starting trial license

• Windows: the unattended password is also valid for a sharer session

• Fixed sharer with no viewer not automatically reconnecting to updated relay when relay is updating

We are happy to announce the release of Remote Access v18.50.9.9.
The release includes a new important feature for your farm controller.

Indeed, you will now be able to easily publish "virtual" applications on your farm controller, which are not available locally (or simply installed) but on one or more of your configured applications servers.

Before you needed before adding the app to go fetch the application path by connecting to your application server farm (using rdp for example), which looses the icon, or copy the application file directly and recreate the directory structure in your farm controller.

Now you just need, in the "Add application" form, to click on the new "Search on application server files" button to open a new application server file browsing form. Then simply double click on your application server, navigate to your application folder and select your application. This will retrieve the path on your application server, as well as its icon.

Important: the file navigation on application servers using the form only works for application servers using the current latest version of Remote Access (so version >= 18.50.9.9)

We are happy to announce the release of the "Applications" section revamp of Remote Access!

In the new Applications section, you will now always have two panels:

• one on the left where you select items (such as applications)

• one on the right where you assign entities (such as users/groups) to the selected items by ticking checkboxes of these entities

The goal is to simplify the assignment process as much as possible, as well as improving its visualization. As a result, a "swap" button which allow you to change the "select panel" with the "assign panel" has been added. This means that you will be able to quickly:

• assign users/groups to applications (default view) or if you swap:

• assign applications to users/groups

Important : the new interface allow multi selection (no need to do assignation one user/application at a time anymore), meaning you can

• assign one or more applications to one or more users for example, by selecting all the applications the users needs on the left, and tick all their user name to the right

• assign multiple users/groups to one or more applications, by selecting all the users/groups you want on the left, and assign them all the applications they need by ticking the application names on the right

In order to make the assignation process more manageable when there is lots of published applications and/or assigned users/groups, on both panels have been added:

• a search box

• a sorting button

• a filtering button

Finally, lots of "natural" actions have also been implemented to try matching with the user experience you have on the Windows explorer, making one's life easier. Basically, you will now be able to:

• Rename application/folder with pressing F2 or clicking 2 times on an application icon

• Create new folder via the new button "create new folder" which will add an empty application folder that you can rename and use afterwards

• Delete multiple applications/folder, just select the applications/folders you want to delete and press "Del" or click on "Delete"

• Move one or more applications to a specific folder by drag/dropping it on the folder

• Reorganize applications/folders by using the new "Organize" button (previously it was a left and right arrow), once clicked, just select the applications/folders you want to reorganize and drag/drop them to the proper location in the list

• Drag/drop a file from the windows explorer to the AdminTool to add it as a new application

We're excited to share that the complete redesign of TSplus Remote Support is now live!

Building on our earlier update, this release brings a fully unified and modern interface across the entire product. Most notably, the viewer experience has been reimagined, featuring a new top bar and an improved sharer interface for better clarity and control during sessions.

But that’s not all - every screen has been thoughtfully updated to align with the new design, ensuring a more consistent experience throughout.

Fixes:

• Windows: fixed regression on clipboard synchronization (ctrl+v) not working with files

• Windows: hide sharing indicator when session is closed by sharer.

• API: fixed regression when editing computer cause 400 error due to wrong remotesupportid format.

• Unattended: kill any existing sharer in session before starting a new sharer in the same session.

• Fixed remote command prompt output result display in proper order.

• Fixed sharer chat sometimes wrongly reopening when closed

We’re excited to announce our update to Remote Support, bringing improvements designed to enhance your experience:

• Web-Based Admin Console
  You can now access the Admin Console directly from your web browser.

• Redesigned User Interface
  Enjoy a completely refreshed UI fully aligned with the design of our core software.

• Enhanced Reporting
  Gain clearer insights with improved reporting tools, including visual statistics that make tracking and analysis effortless.

Update today and explore what’s new!