In Progress
Dutch Translations
Hello, We are using TSPlus Remote Support, can we help with translation the application to Dutch?
Stèphan About 4 hours ago
Remote Support Feature Request
In Progress
Dutch Translations
Hello, We are using TSPlus Remote Support, can we help with translation the application to Dutch?
Stèphan About 4 hours ago
Remote Support Feature Request
Device creation automation - HTML5 tag
Hi, with the recent addition of the ability to embed the client into a website I wanted to ask about a possible further augment of this. A few of my clients mentioned that with TeamViewer (I think) they are able to embed the client into their website, and whenever the customer downloads the .exe and runs it, the computer ID automatically gets added to their database. Is this something we can do?
Daniel Dvorsky About 7 hours ago
Remote Support Feature Request
Device creation automation - HTML5 tag
Hi, with the recent addition of the ability to embed the client into a website I wanted to ask about a possible further augment of this. A few of my clients mentioned that with TeamViewer (I think) they are able to embed the client into their website, and whenever the customer downloads the .exe and runs it, the computer ID automatically gets added to their database. Is this something we can do?
Daniel Dvorsky About 7 hours ago
Remote Support Feature Request
Why is Universal Printer Redirection Not Showing in the Latest Version? 16 LTS
In the latest version of our system/software, Universal Printer Redirection no longer appears or is not available, How to make it Enable?
Raj 2 days ago
Remote Access Feature Request
Why is Universal Printer Redirection Not Showing in the Latest Version? 16 LTS
In the latest version of our system/software, Universal Printer Redirection no longer appears or is not available, How to make it Enable?
Raj 2 days ago
Remote Access Feature Request
How to use a printer without the Virtual Printer Toolbox?
In some cases, the Virtual Printer Toolbox does not open or fails to detect the printer. Is it possible to use or manage the printer without relying on the Virtual Printer Toolbox?
Raj 2 days ago
Remote Access Feature Request
How to use a printer without the Virtual Printer Toolbox?
In some cases, the Virtual Printer Toolbox does not open or fails to detect the printer. Is it possible to use or manage the printer without relying on the Virtual Printer Toolbox?
Raj 2 days ago
Remote Access Feature Request
Virtual Printer toolbox not showing installed printer – how to troubleshoot?
I am facing an issue where a virtual printer is installed successfully, but it does not appear in the Virtual Printer Toolbox What are the best troubleshooting steps to identify the issue and how can it be fixed permanently
Raj 3 days ago
Remote Access Feature Request
Virtual Printer toolbox not showing installed printer – how to troubleshoot?
I am facing an issue where a virtual printer is installed successfully, but it does not appear in the Virtual Printer Toolbox What are the best troubleshooting steps to identify the issue and how can it be fixed permanently
Raj 3 days ago
Remote Access Feature Request
Tsplus Beta release?
Would it be possible to provide a beta release? This would allow us to test the features and share our ideas and feedback effectively.
Raj 3 days ago
Remote Access Feature Request
Tsplus Beta release?
Would it be possible to provide a beta release? This would allow us to test the features and share our ideas and feedback effectively.
Raj 3 days ago
Remote Access Feature Request
Autonomous recovery of licenses and maintenance credits
We would like to know if it is possible to autonomously recover: licenses maintenance credits For example, in cases of VM decommissioning or license reassignment, without manual intervention from support. Is there a supported self-service or automated approach for this use case?
megi 7 days ago
Remote Access Feature Request
Autonomous recovery of licenses and maintenance credits
We would like to know if it is possible to autonomously recover: licenses maintenance credits For example, in cases of VM decommissioning or license reassignment, without manual intervention from support. Is there a supported self-service or automated approach for this use case?
megi 7 days ago
Remote Access Feature Request
API / CLI access to license and maintenance status
For automation and internal governance purposes, we need structured access (API or CLI) to information such as: license status remaining duration maintenance active / expired status Is there currently a supported way to retrieve this information programmatically?
megi 7 days ago
Remote Access Feature Request
API / CLI access to license and maintenance status
For automation and internal governance purposes, we need structured access (API or CLI) to information such as: license status remaining duration maintenance active / expired status Is there currently a supported way to retrieve this information programmatically?
megi 7 days ago
Remote Access Feature Request
Monitoring maintenance credits and proactive alerts
We have the need to: query remaining maintenance credits anticipate situations where credits may soon be insufficient Ideally, this would be available via: API or CLI alerting or notifications (e.g. 1–2 months before credits run out) Is any such monitoring or alerting mechanism currently available or planned?
megi 7 days ago
Remote Access Feature Request
Monitoring maintenance credits and proactive alerts
We have the need to: query remaining maintenance credits anticipate situations where credits may soon be insufficient Ideally, this would be available via: API or CLI alerting or notifications (e.g. 1–2 months before credits run out) Is any such monitoring or alerting mechanism currently available or planned?
megi 7 days ago
Remote Access Feature Request
Availability of automatic maintenance renewal (auto-renew)
Is there an existing (or planned) feature to support: automatic maintenance renewal at expiration with automatic consumption of available maintenance credits Such a feature would help prevent maintenance expiration due to oversight, especially in large-scale or automated environments.
megi 7 days ago
Remote Access Feature Request
Availability of automatic maintenance renewal (auto-renew)
Is there an existing (or planned) feature to support: automatic maintenance renewal at expiration with automatic consumption of available maintenance credits Such a feature would help prevent maintenance expiration due to oversight, especially in large-scale or automated environments.
megi 7 days ago
Remote Access Feature Request
Renew maintenance on licenses with expired maintenance (automation support)
We would like to confirm whether it is possible to renew maintenance on a license that: is still active but has maintenance already expired Additionally: can this operation be performed via script / automation (API or CLI)? or is it supported only manually via the portal? This information is important for automated lifecycle management of licenses.
megi 7 days ago
Remote Access Feature Request
Renew maintenance on licenses with expired maintenance (automation support)
We would like to confirm whether it is possible to renew maintenance on a license that: is still active but has maintenance already expired Additionally: can this operation be performed via script / automation (API or CLI)? or is it supported only manually via the portal? This information is important for automated lifecycle management of licenses.
megi 7 days ago
Remote Access Feature Request
Maintenance renewal behavior when renewed before expiration
We need clarification on the behavior of maintenance renewal when it is performed before the current maintenance expires. Specifically: Does the renewal overwrite the existing expiration date? Or does it extend the maintenance by adding the remaining days? This point is critical to avoid losing already purchased maintenance days in automated renewal processes.
megi 7 days ago
Remote Access Feature Request
Maintenance renewal behavior when renewed before expiration
We need clarification on the behavior of maintenance renewal when it is performed before the current maintenance expires. Specifically: Does the renewal overwrite the existing expiration date? Or does it extend the maintenance by adding the remaining days? This point is critical to avoid losing already purchased maintenance days in automated renewal processes.
megi 7 days ago
Remote Access Feature Request
Activate license without maintenance & enable it later (API / CLI)
We currently activate TSplus licenses via command line (VOL) during VM provisioning. Our requirement is to: activate a license without maintenance enable maintenance at a later time manage both operations via API or CLI, without manual interaction on each VM through the portal Is there currently a supported way (API, CLI, or documented procedure) to enable maintenance after license activation in an automated manner? If not available today, is this functionality planned?
megi 7 days ago
Remote Access Feature Request
Activate license without maintenance & enable it later (API / CLI)
We currently activate TSplus licenses via command line (VOL) during VM provisioning. Our requirement is to: activate a license without maintenance enable maintenance at a later time manage both operations via API or CLI, without manual interaction on each VM through the portal Is there currently a supported way (API, CLI, or documented procedure) to enable maintenance after license activation in an automated manner? If not available today, is this functionality planned?
megi 7 days ago
Remote Access Feature Request
Keyboard shortcuts for switching between applications in Web
Hi everyone, We are facing an issue while using the web session. Keyboard shortcuts for switching between applications (for example Alt + Tab) are not working inside the session. Has anyone experienced this issue before? Is there any configuration or workaround available to enable application switching via keyboard shortcuts in a web session? Any guidance or suggestions would be greatly appreciated.
Raj 7 days ago
Remote Access Feature Request
Keyboard shortcuts for switching between applications in Web
Hi everyone, We are facing an issue while using the web session. Keyboard shortcuts for switching between applications (for example Alt + Tab) are not working inside the session. Has anyone experienced this issue before? Is there any configuration or workaround available to enable application switching via keyboard shortcuts in a web session? Any guidance or suggestions would be greatly appreciated.
Raj 7 days ago
Remote Access Feature Request
Connection allocation per user/team
Hi, would it be possible to allocate a certain number of connections to an agent from inside the admin page? Let’s say a client wants to have 5 agents with 5 connections each, but wants to make sure that some of the agents are not using more than 5 connections by accident, limiting the other agents. Would it therefore be possible to set a connection number limit for users and/or teams? Thanks!
Daniel Dvorsky 10 days ago
Remote Support Feature Request
Connection allocation per user/team
Hi, would it be possible to allocate a certain number of connections to an agent from inside the admin page? Let’s say a client wants to have 5 agents with 5 connections each, but wants to make sure that some of the agents are not using more than 5 connections by accident, limiting the other agents. Would it therefore be possible to set a connection number limit for users and/or teams? Thanks!
Daniel Dvorsky 10 days ago
Remote Support Feature Request
Automatic backup with U&S support
Hello, I think it would be interesting to have an option directly inside the admintool to set up automatic backup. The user would be able to appoint a location for the backup and frequency of backups (1/day/week, etc.). This would mostly be valuable in the event of a server crash where the user is then unable to retrieve their previous settings, saving them time with setting up a new installation. It would be a great addition to the Update&Support features list, adding yet another selling point, motivating clients to stay up to date for passive safety. Question is whether to allow the backup to be online somewhere. Let me know your thoughts!
Daniel Dvorsky 10 days ago
Remote Access Feature Request
Automatic backup with U&S support
Hello, I think it would be interesting to have an option directly inside the admintool to set up automatic backup. The user would be able to appoint a location for the backup and frequency of backups (1/day/week, etc.). This would mostly be valuable in the event of a server crash where the user is then unable to retrieve their previous settings, saving them time with setting up a new installation. It would be a great addition to the Update&Support features list, adding yet another selling point, motivating clients to stay up to date for passive safety. Question is whether to allow the backup to be online somewhere. Let me know your thoughts!
Daniel Dvorsky 10 days ago
Remote Access Feature Request
Farm Licensing
I would like to revisit an idea that I pitched last year, which would allow to have a different, more fluid licensing system for Server Farms. What this would ideally enable is for the user to set a total number of concurrent users per farm, which they could then play around with within the load-balancer. Picture this: There is a client who wants to have a farm with 10 concurrent users. Licensing and financially wise for the client, it is best to offer him 5+5 concurrent users for the application servers (not taking into account the gateway right now). There might however come a time where the client suddenly needs to shift things around and have a 7+3 setup instead of 5+5 for whatever reason. In order to allow this, the client would realistically have to buy a 10+10 user setup, which would allow him to freely loadbalance between these servers. This would however mean that they have to pay for twice as many users as they have. Now I understand that this is a bit easier to do if you have the entire farm as a subscription as you can play around with it from the customer portal, but a large portion of the clients are looking for perpetual licensing because owning>renting in this day and age which is becoming apparent in many other industries as well. At least that is the sentiment that I feel. Could we come up with a way to offer them a perpetual-like license which would act as a pool of total concurrent connections per farm? Let's say you would apply it to the gateway and the loadbalancer would automatically take this number and spread it across the servers based on the user's preferences? You could also be able to turn this feature on and off, or make it so that it only works with an active update and support license and call the feature "Pool load-balancing". That would create another incentive to make sure your support is always up-to-date. I would love to hear your feedback on this! DD
Daniel Dvorsky 20 days ago
Remote Access Feature Request
Farm Licensing
I would like to revisit an idea that I pitched last year, which would allow to have a different, more fluid licensing system for Server Farms. What this would ideally enable is for the user to set a total number of concurrent users per farm, which they could then play around with within the load-balancer. Picture this: There is a client who wants to have a farm with 10 concurrent users. Licensing and financially wise for the client, it is best to offer him 5+5 concurrent users for the application servers (not taking into account the gateway right now). There might however come a time where the client suddenly needs to shift things around and have a 7+3 setup instead of 5+5 for whatever reason. In order to allow this, the client would realistically have to buy a 10+10 user setup, which would allow him to freely loadbalance between these servers. This would however mean that they have to pay for twice as many users as they have. Now I understand that this is a bit easier to do if you have the entire farm as a subscription as you can play around with it from the customer portal, but a large portion of the clients are looking for perpetual licensing because owning>renting in this day and age which is becoming apparent in many other industries as well. At least that is the sentiment that I feel. Could we come up with a way to offer them a perpetual-like license which would act as a pool of total concurrent connections per farm? Let's say you would apply it to the gateway and the loadbalancer would automatically take this number and spread it across the servers based on the user's preferences? You could also be able to turn this feature on and off, or make it so that it only works with an active update and support license and call the feature "Pool load-balancing". That would create another incentive to make sure your support is always up-to-date. I would love to hear your feedback on this! DD
Daniel Dvorsky 20 days ago
Remote Access Feature Request
Live License Version GUI Inside the License Portal
I would like to propose something that would be very useful for MSPs, resellers, or anyone with a larger number of licenses. While we currently have the option to check whether or not a license has an active update&support license, that doesn't always corelate with whether the client actually updated their installation. As far as I am aware we already have a check that refreshes the license information and synchronizes it with the portal roughly every 24 hours. Now I am not aware whether this is only one way Portal>AdminTool, or if it is also possible to collect something at the same time (version number in this case). With this information, I would like to have a section in the online portal where the client could see all of their licenses in a nice list with a "latest version" indicator + current version build if not currently up to date with the prompt to update to the latest version. This would help out the license managers by not forcing them to check each of their installations to make sure it is up to date. Instead they would be able to see exactly which one is up-to-date and which one needs updating. Support might also benefit from this, as it would save them a step where they check whether the user is up-to-date or not, and it might theoretically slightly decrease the number of tickets caused by issues that are solved simply by updating to the latest version. If we had this functionality, we could also explore how we can improve farm management via a subscription, as you could change the number of users for separate computers inside a subscription and then remotely "force" a license refresh, completely mitigating the need to go inside the admintool and refresh the license manually, which would allow clients to change around the number of users inside a farm if needed without having to log onto the servers one by one. Of course, you would first need to remove users from a computer to be able to add them to a different one inside the subscription. I think having a separate section inside the customer portal that monitors all the licenses connected to the given activation key(s) would be hugely beneficial in terms of IT management, reducing headaches, and optimalization. Additionally, having a refresh button inside the customer portal could save some extra time for both the client and support. I would love to hear your thoughts on this and discuss it further. DD
Daniel Dvorsky 20 days ago
Remote Access Feature Request
Live License Version GUI Inside the License Portal
I would like to propose something that would be very useful for MSPs, resellers, or anyone with a larger number of licenses. While we currently have the option to check whether or not a license has an active update&support license, that doesn't always corelate with whether the client actually updated their installation. As far as I am aware we already have a check that refreshes the license information and synchronizes it with the portal roughly every 24 hours. Now I am not aware whether this is only one way Portal>AdminTool, or if it is also possible to collect something at the same time (version number in this case). With this information, I would like to have a section in the online portal where the client could see all of their licenses in a nice list with a "latest version" indicator + current version build if not currently up to date with the prompt to update to the latest version. This would help out the license managers by not forcing them to check each of their installations to make sure it is up to date. Instead they would be able to see exactly which one is up-to-date and which one needs updating. Support might also benefit from this, as it would save them a step where they check whether the user is up-to-date or not, and it might theoretically slightly decrease the number of tickets caused by issues that are solved simply by updating to the latest version. If we had this functionality, we could also explore how we can improve farm management via a subscription, as you could change the number of users for separate computers inside a subscription and then remotely "force" a license refresh, completely mitigating the need to go inside the admintool and refresh the license manually, which would allow clients to change around the number of users inside a farm if needed without having to log onto the servers one by one. Of course, you would first need to remove users from a computer to be able to add them to a different one inside the subscription. I think having a separate section inside the customer portal that monitors all the licenses connected to the given activation key(s) would be hugely beneficial in terms of IT management, reducing headaches, and optimalization. Additionally, having a refresh button inside the customer portal could save some extra time for both the client and support. I would love to hear your thoughts on this and discuss it further. DD
Daniel Dvorsky 20 days ago
Remote Access Feature Request
Application Panel Design
Allow changing more options in the Application Panel. Allow changing the size of the application panel screen so that it can occupy a larger portion of the screen, resulting in a more modern interface.
Victor Faria 23 days ago
Remote Access Feature Request
Application Panel Design
Allow changing more options in the Application Panel. Allow changing the size of the application panel screen so that it can occupy a larger portion of the screen, resulting in a more modern interface.
Victor Faria 23 days ago
Remote Access Feature Request
Publish Command Line Application
Allow application deployment via command line to enable greater automation. Allow publishing and modifying users associated with the application deployed via command line.
Victor Faria 23 days ago
Remote Access Feature Request
Publish Command Line Application
Allow application deployment via command line to enable greater automation. Allow publishing and modifying users associated with the application deployed via command line.
Victor Faria 23 days ago
Remote Access Feature Request