Approved
Protect unattended access configuration
When Remote Support is deployed on client machines by an external support team, it may be convenient to prevent standard Windows users from enabling / disabling the unattended configuration of Remote Support.
Thomas Montalcino about 11 hours ago
Remote Support Feature Request
Approved
Protect unattended access configuration
When Remote Support is deployed on client machines by an external support team, it may be convenient to prevent standard Windows users from enabling / disabling the unattended configuration of Remote Support.
Thomas Montalcino about 11 hours ago
Remote Support Feature Request
Live License Version GUI Inside the License Portal
Hi, I would like to refresh my idea for this. I would like to propose something that would be very useful for MSPs, resellers, or anyone with a larger number of licenses. While we currently have the option to check whether or not a license has an active update&support license, that doesn't always corelate with whether the client actually updated their installation. As far as I am aware we already have a check that refreshes the license information and synchronizes it with the portal roughly every 24 hours. Now I am not aware whether this is only one way Portal>AdminTool, or if it is also possible to collect something at the same time (version number in this case). With this information, I would like to have a section in the online portal where the client could see all of their licenses in a nice list with a "latest version" indicator + current version build if not currently up to date with the prompt to update to the latest version. This would help out the license managers by not forcing them to check each of their installations to make sure it is up to date. Instead they would be able to see exactly which one is up-to-date and which one needs updating. Support might also benefit from this, as it would save them a step where they check whether the user is up-to-date or not, and it might theoretically slightly decrease the number of tickets caused by issues that are solved simply by updating to the latest version. If we had this functionality, we could also explore how we can improve farm management via a subscription, as you could change the number of users for separate computers inside a subscription and then remotely "force" a license refresh, completely mitigating the need to go inside the admintool and refresh the license manually, which would allow clients to change around the number of users inside a farm if needed without having to log onto the servers one by one. Of course, you would first need to remove users from a computer to be able to add them to a different one inside the subscription. I think having a separate section inside the customer portal that monitors all the licenses connected to the given activation key(s) would be hugely beneficial in terms of IT management, reducing headaches, and optimalization. Additionally, having a refresh button inside the customer portal could save some extra time for both the client and support. I would love to hear your thoughts on this and discuss it further. DD
Daniel Dvorsky about 12 hours ago
License Portal Feature Request
Live License Version GUI Inside the License Portal
Hi, I would like to refresh my idea for this. I would like to propose something that would be very useful for MSPs, resellers, or anyone with a larger number of licenses. While we currently have the option to check whether or not a license has an active update&support license, that doesn't always corelate with whether the client actually updated their installation. As far as I am aware we already have a check that refreshes the license information and synchronizes it with the portal roughly every 24 hours. Now I am not aware whether this is only one way Portal>AdminTool, or if it is also possible to collect something at the same time (version number in this case). With this information, I would like to have a section in the online portal where the client could see all of their licenses in a nice list with a "latest version" indicator + current version build if not currently up to date with the prompt to update to the latest version. This would help out the license managers by not forcing them to check each of their installations to make sure it is up to date. Instead they would be able to see exactly which one is up-to-date and which one needs updating. Support might also benefit from this, as it would save them a step where they check whether the user is up-to-date or not, and it might theoretically slightly decrease the number of tickets caused by issues that are solved simply by updating to the latest version. If we had this functionality, we could also explore how we can improve farm management via a subscription, as you could change the number of users for separate computers inside a subscription and then remotely "force" a license refresh, completely mitigating the need to go inside the admintool and refresh the license manually, which would allow clients to change around the number of users inside a farm if needed without having to log onto the servers one by one. Of course, you would first need to remove users from a computer to be able to add them to a different one inside the subscription. I think having a separate section inside the customer portal that monitors all the licenses connected to the given activation key(s) would be hugely beneficial in terms of IT management, reducing headaches, and optimalization. Additionally, having a refresh button inside the customer portal could save some extra time for both the client and support. I would love to hear your thoughts on this and discuss it further. DD
Daniel Dvorsky about 12 hours ago
License Portal Feature Request
Let's Encrypt DNS-PERSIST-01 Support
Good day We would like to request if at all possible, that Let's Encrypt DNS-PERSIST-01 support be considered in the development roadmap. TS Plus Remote Access app already supports Let’s Encrypt HTTP-01, however the problem in this case is that we need to allow HTTP/S ports from any source on the internet as there is no Let’s Encrypt IP range and source IPs are dynamic. This creates a security concern as it bypasses perimeter access lists which is common practice considering this is a terminal application. We could get around this normally by installing a publicly signed certificate, however the validation dates for this type of cert is expected to shorten to 47 days by 2029 (currently at 200 days now). This is to force automated certificate generation and management. The Let's Encrypt DNS-PERSIST-01 service would rely on a single DNS record that does not need to change during the lifecycle of the renewal and is catered for scenarios where admins do not which to leave ports 80 & 443 open to the world just for the cert renewal process. Your consideration here is appreciated and I am sure this would help with everyone who uses your product as well as yourselves as this would enable your customers to further secure your product. Thanks, Alick
alickm about 15 hours ago
Remote Access Feature Request
Let's Encrypt DNS-PERSIST-01 Support
Good day We would like to request if at all possible, that Let's Encrypt DNS-PERSIST-01 support be considered in the development roadmap. TS Plus Remote Access app already supports Let’s Encrypt HTTP-01, however the problem in this case is that we need to allow HTTP/S ports from any source on the internet as there is no Let’s Encrypt IP range and source IPs are dynamic. This creates a security concern as it bypasses perimeter access lists which is common practice considering this is a terminal application. We could get around this normally by installing a publicly signed certificate, however the validation dates for this type of cert is expected to shorten to 47 days by 2029 (currently at 200 days now). This is to force automated certificate generation and management. The Let's Encrypt DNS-PERSIST-01 service would rely on a single DNS record that does not need to change during the lifecycle of the renewal and is catered for scenarios where admins do not which to leave ports 80 & 443 open to the world just for the cert renewal process. Your consideration here is appreciated and I am sure this would help with everyone who uses your product as well as yourselves as this would enable your customers to further secure your product. Thanks, Alick
alickm about 15 hours ago
Remote Access Feature Request
Approved
Server Monitor License Check
When we had the demo for server monitor, it allowed us to have up to five monitors. We only needed it to monitor one but it added the computer that the program was installed on which we didn’t really need. When we entered our license for the one monitor, it didn’t tell us that we more than one or ask which server we were licensing. Instead, it worked for a while but the next day it stopped working and we had to send logs in order to find out it was because it had two servers which was a violation of the license. It was a waste of time for your support and client to have to use them to find out the issue.
jteam3 4 days ago
Server Monitoring Feature Request
Approved
Server Monitor License Check
When we had the demo for server monitor, it allowed us to have up to five monitors. We only needed it to monitor one but it added the computer that the program was installed on which we didn’t really need. When we entered our license for the one monitor, it didn’t tell us that we more than one or ask which server we were licensing. Instead, it worked for a while but the next day it stopped working and we had to send logs in order to find out it was because it had two servers which was a violation of the license. It was a waste of time for your support and client to have to use them to find out the issue.
jteam3 4 days ago
Server Monitoring Feature Request
Remote Support
Have the remote support open on the monitor it was last using or at least the main monitor. I have 5 monitors and it always comes up in the monitor that my mouse is current sitting on. I sometime start the program and then move my mouse to the email monitor to get the PW and ID and then the stupid program opens up over that rather than on the other monitors where I would like it and expect it. This program is the ONLY program I have the opens where the mouse is located. VERY ANNOYING!
jteam3 4 days ago
Remote Support Feature Request
Remote Support
Have the remote support open on the monitor it was last using or at least the main monitor. I have 5 monitors and it always comes up in the monitor that my mouse is current sitting on. I sometime start the program and then move my mouse to the email monitor to get the PW and ID and then the stupid program opens up over that rather than on the other monitors where I would like it and expect it. This program is the ONLY program I have the opens where the mouse is located. VERY ANNOYING!
jteam3 4 days ago
Remote Support Feature Request
Server Monitor
While I have the server monitor on one screen for performance, it is not updating every minute or so to show new data. I have to go up and change the screen to another screen and then back to get it to refresh. Please allow it to refresh every time there is new data so that I can see the status just by glancing at the screen rather than always leaving and coming back to see the current status.
jteam3 4 days ago
Server Monitoring Feature Request
Server Monitor
While I have the server monitor on one screen for performance, it is not updating every minute or so to show new data. I have to go up and change the screen to another screen and then back to get it to refresh. Please allow it to refresh every time there is new data so that I can see the status just by glancing at the screen rather than always leaving and coming back to see the current status.
jteam3 4 days ago
Server Monitoring Feature Request
Email Notification for Lockout
Hello, would be nice to have a functionality to receive an email notification when some user got locked out, both Web and 2FA, then we can act beforehand and check if it was some brute-force attacking or if it was just user’s fault, before the user actually complain about it, open ticket and so on… thank you!
ricardocazati 5 days ago
Remote Access Feature Request
Email Notification for Lockout
Hello, would be nice to have a functionality to receive an email notification when some user got locked out, both Web and 2FA, then we can act beforehand and check if it was some brute-force attacking or if it was just user’s fault, before the user actually complain about it, open ticket and so on… thank you!
ricardocazati 5 days ago
Remote Access Feature Request
License Transaction History in portal
We have observed that the current license portal only displays the available license balance and does not provide any historical data. For effective tracking and audit purposes, we require visibility into: License purchase history Credit-in (licenses added) License usage or deduction (in/out history) At present, the absence of this information makes it difficult to maintain accurate internal records and reconcile license usage. We request that you introduce a license transaction history feature in the portal to provide complete visibility of all license movements. Kindly let us know if this feature is already available or planned in upcoming updates.
Gaurav 10 days ago
License Portal Feature Request
License Transaction History in portal
We have observed that the current license portal only displays the available license balance and does not provide any historical data. For effective tracking and audit purposes, we require visibility into: License purchase history Credit-in (licenses added) License usage or deduction (in/out history) At present, the absence of this information makes it difficult to maintain accurate internal records and reconcile license usage. We request that you introduce a license transaction history feature in the portal to provide complete visibility of all license movements. Kindly let us know if this feature is already available or planned in upcoming updates.
Gaurav 10 days ago
License Portal Feature Request
Allways we create a new folder/costumer, adding devices to it, it should not be available to Team "All users"
I explain why. In my case i create “users”, that are not my employes, but they are my costumers, and they use TSPlus Remote Support app to access (only) to their cumputers in the office, from home, or from anywhere else. So, once after create a new folder/costumer this stays available to Team “All Users”, they see also that folder and devices! In this moment, i alert my techniciens to everytime they create a folder/costumer and add devices, to tell me, for that i go to webconsole, uncheck that folder from Team “All Users”, and check it to the group of my Techniciens. A easy way to solve this, is, the folder/costumer devices, should stay with check mark of access/permission, only in the group of the user who create it. Thanks,
Paulo Sousa 12 days ago
Remote Support Feature Request
Allways we create a new folder/costumer, adding devices to it, it should not be available to Team "All users"
I explain why. In my case i create “users”, that are not my employes, but they are my costumers, and they use TSPlus Remote Support app to access (only) to their cumputers in the office, from home, or from anywhere else. So, once after create a new folder/costumer this stays available to Team “All Users”, they see also that folder and devices! In this moment, i alert my techniciens to everytime they create a folder/costumer and add devices, to tell me, for that i go to webconsole, uncheck that folder from Team “All Users”, and check it to the group of my Techniciens. A easy way to solve this, is, the folder/costumer devices, should stay with check mark of access/permission, only in the group of the user who create it. Thanks,
Paulo Sousa 12 days ago
Remote Support Feature Request
Last date/time that device was seen (connected to internet), and the last date/time of our last connection to that device
It would be very useful, to see the last date/time that device was seen (connected to internet) and the last date/time of our last connection to that device
Paulo Sousa 12 days ago
Remote Access Feature Request
Last date/time that device was seen (connected to internet), and the last date/time of our last connection to that device
It would be very useful, to see the last date/time that device was seen (connected to internet) and the last date/time of our last connection to that device
Paulo Sousa 12 days ago
Remote Access Feature Request
See the total number of device, and the number of devices we have inside each folder (costumer)
it would be very nice to see the total number of devices, and the number of devices we have inside each folder (costumer)
Paulo Sousa 12 days ago
Remote Support Feature Request
See the total number of device, and the number of devices we have inside each folder (costumer)
it would be very nice to see the total number of devices, and the number of devices we have inside each folder (costumer)
Paulo Sousa 12 days ago
Remote Support Feature Request
Session Recording Feature
During the presales demo phase with customers in China, more than 60% of them asked whether a session recording feature is available. This was especially true for large distributors—almost all of them raised this question. We were told that Citrix provides this feature. It is often purchased by companies with audit requirements (e.g., banks), and they are even willing to pay extra for it.
Yi ZHENG 14 days ago
Remote Access Feature Request
Session Recording Feature
During the presales demo phase with customers in China, more than 60% of them asked whether a session recording feature is available. This was especially true for large distributors—almost all of them raised this question. We were told that Citrix provides this feature. It is often purchased by companies with audit requirements (e.g., banks), and they are even willing to pay extra for it.
Yi ZHENG 14 days ago
Remote Access Feature Request
Approved
Windows client: manage file transfert
Easily manage file transfer from a dedicated interface, showing a local folder tree view and a remote folder tree view.
Thomas Montalcino 14 days ago
Remote Support Feature Request
Approved
Windows client: manage file transfert
Easily manage file transfer from a dedicated interface, showing a local folder tree view and a remote folder tree view.
Thomas Montalcino 14 days ago
Remote Support Feature Request
Approved
Feature request - Lock Windows when the remote session ends
This way, when we end the support session, the device stay protected
Thomas Montalcino 17 days ago
Remote Access Feature Request
Approved
Feature request - Lock Windows when the remote session ends
This way, when we end the support session, the device stay protected
Thomas Montalcino 17 days ago
Remote Access Feature Request
User Access Mode Assignment - Webportal
It would be useful to be able to decide which users can use HTML5 and which can use RemoteApp. Let me explain more clearly. Currently, if I have a Web Portal accessed by around 300 users, and connections are routed to their respective servers through a farm, I can only enable HTML5 or RemoteApp for all users or for none. It would be valuable to configure this at the backend level, allowing specific users to be enabled for HTML5, RemoteApp, or both. The user would enter their username, and based on the backend configuration: if HTML5 is enabled, they connect via HTML5; if RemoteApp is enabled, they connect via RDP; if both are enabled, they are presented with a choice.
Daniele Picchi 25 days ago
Remote Access Feature Request
User Access Mode Assignment - Webportal
It would be useful to be able to decide which users can use HTML5 and which can use RemoteApp. Let me explain more clearly. Currently, if I have a Web Portal accessed by around 300 users, and connections are routed to their respective servers through a farm, I can only enable HTML5 or RemoteApp for all users or for none. It would be valuable to configure this at the backend level, allowing specific users to be enabled for HTML5, RemoteApp, or both. The user would enter their username, and based on the backend configuration: if HTML5 is enabled, they connect via HTML5; if RemoteApp is enabled, they connect via RDP; if both are enabled, they are presented with a choice.
Daniele Picchi 25 days ago
Remote Access Feature Request
Approved
Centralized farm management
It would be very useful to be able to manage the entire FARM from a single access point. Having a true farm management console from which you can: Update the various application servers Manage licenses Assign configurations to multiple servers simultaneously.
Daniele Picchi 28 days ago
Remote Access Feature Request
Approved
Centralized farm management
It would be very useful to be able to manage the entire FARM from a single access point. Having a true farm management console from which you can: Update the various application servers Manage licenses Assign configurations to multiple servers simultaneously.
Daniele Picchi 28 days ago
Remote Access Feature Request
Deny connections from certain countries.
Currently, it's possible to allow connections from specified IP addresses or countries. It would be very helpful to allow users to choose which countries to deny connections. We often receive attacks from the same countries (e.g., China, Russia). It might be helpful to block only these countries.
Daniele Picchi 28 days ago
Advanced Security Feature Request
Deny connections from certain countries.
Currently, it's possible to allow connections from specified IP addresses or countries. It would be very helpful to allow users to choose which countries to deny connections. We often receive attacks from the same countries (e.g., China, Russia). It might be helpful to block only these countries.
Daniele Picchi 28 days ago
Advanced Security Feature Request
Save and Restore Window Position for Folder Applications in Floating Panel
When opening a folder from the Floating Panel, a window appears showing the applications inside that folder. Currently, the system does not remember the window position or size when the window is closed. It would be useful if the system could store the last window position and dimensions and restore them when the folder is opened again. Additionally, if the saved position is outside the visible screen area (for example when using a smaller monitor or different resolution), the window should automatically reposition itself so that it remains visible on the screen. This would improve usability and provide a more consistent user experience when working with Floating Panel folders.
Waqas Ahmed about 1 month ago
Remote Access Feature Request
Save and Restore Window Position for Folder Applications in Floating Panel
When opening a folder from the Floating Panel, a window appears showing the applications inside that folder. Currently, the system does not remember the window position or size when the window is closed. It would be useful if the system could store the last window position and dimensions and restore them when the folder is opened again. Additionally, if the saved position is outside the visible screen area (for example when using a smaller monitor or different resolution), the window should automatically reposition itself so that it remains visible on the screen. This would improve usability and provide a more consistent user experience when working with Floating Panel folders.
Waqas Ahmed about 1 month ago
Remote Access Feature Request
Approved
Farm - Synchronize "Open on Client" file types
When synchronizing settings from Farm manager to application servers, we could also synchronize Open on client settings
Nicolas Wirtz about 1 month ago
Remote Access Feature Request
Approved
Farm - Synchronize "Open on Client" file types
When synchronizing settings from Farm manager to application servers, we could also synchronize Open on client settings
Nicolas Wirtz about 1 month ago
Remote Access Feature Request
Universal Printer and "Open file on Client" without mapping drive c:
If I use a generated client and do not map the drive to the remote session, UniversalPrinter does not work and the function to open certain files locally does not work either. It would be nice if we users could configure this so that these things also work when we map a different drive (anything) to the session. If there is already a trick to achieve this, it would be good to add an entry to the FAQ.
Alexander about 1 month ago
Remote Access Feature Request
Universal Printer and "Open file on Client" without mapping drive c:
If I use a generated client and do not map the drive to the remote session, UniversalPrinter does not work and the function to open certain files locally does not work either. It would be nice if we users could configure this so that these things also work when we map a different drive (anything) to the session. If there is already a trick to achieve this, it would be good to add an entry to the FAQ.
Alexander about 1 month ago
Remote Access Feature Request