New Modern RDP Login Interface
Hello TSplus Team, I would like to suggest a redesign of the current RDP login window. In my opinion, the existing login screen looks a bit outdated compared to the modern interfaces users expect today. Since the login window is the very first thing an end user sees, giving it a cleaner and more contemporary design would greatly improve the overall perception of the TSplus product. I created a simple mockup to illustrate the idea. The concept includes: A modern, clean, and professional interface. A dedicated placeholder for a custom company logo, allowing partners and customers to better brand their installations. Improved spacing, typography, and icons for a more polished user experience. The same functionality as the current login window, but with a refreshed visual design. I believe this small UI improvement could significantly enhance the first impression of TSplus and make the product feel even more premium and up to date. I hope the development team will consider implementing something similar in a future release. Thank you for your excellent work and for continuously improving TSplus!
Daniele Picchi 1 day ago
Remote Access Feature Request
New Modern RDP Login Interface
Hello TSplus Team, I would like to suggest a redesign of the current RDP login window. In my opinion, the existing login screen looks a bit outdated compared to the modern interfaces users expect today. Since the login window is the very first thing an end user sees, giving it a cleaner and more contemporary design would greatly improve the overall perception of the TSplus product. I created a simple mockup to illustrate the idea. The concept includes: A modern, clean, and professional interface. A dedicated placeholder for a custom company logo, allowing partners and customers to better brand their installations. Improved spacing, typography, and icons for a more polished user experience. The same functionality as the current login window, but with a refreshed visual design. I believe this small UI improvement could significantly enhance the first impression of TSplus and make the product feel even more premium and up to date. I hope the development team will consider implementing something similar in a future release. Thank you for your excellent work and for continuously improving TSplus!
Daniele Picchi 1 day ago
Remote Access Feature Request
mTLS with RemoteApp Cleint
Is it possible to combine the mTLS certificate (remote proxy enabled) with the RemoteApp Client? Currently, it only works with the HTML5 client, which we do not use.
Michel Gunter 5 days ago
Remote Access Feature Request
mTLS with RemoteApp Cleint
Is it possible to combine the mTLS certificate (remote proxy enabled) with the RemoteApp Client? Currently, it only works with the HTML5 client, which we do not use.
Michel Gunter 5 days ago
Remote Access Feature Request
Strategic Suggestion: Expanding TSplus Advanced Security's Global Reach through Persian & Hindi Localization
Dear TSplus Team, I am writing to share a strategic suggestion that I believe can significantly expand the global footprint of TSplus Advanced Security. As you know, the cybersecurity market—particularly the remote access and terminal services security space—is becoming increasingly competitive. While TSplus already enjoys a strong reputation among IT professionals worldwide, I see a massive, largely untapped opportunity in two rapidly growing digital economies. I strongly urge you to consider localizing TSplus Advanced Security into Persian and Hindi. Here is why this is a high-ROI move for TSplus: 1. Persian · Covers Iran (~92M), Afghanistan (~35M), Tajikistan (~10M), and the Persian-speaking diaspora worldwide · A large and active IT/cybersecurity community with significant technical expertise · Iran ranks among the top countries globally for cryptocurrency adoption and VPN usage, indicating an urgent and existing demand for privacy and security tools · Very few premium Western remote access security solutions offer Persian localization. By being one of the first major players to do so, TSplus would instantly capture the loyalty of an entire region of power-users who are actively looking for trusted international security software—especially for securing RDP and remote desktop environments 2. Hindi · Covers India (~1.4 billion people)—one of the largest and fastest-growing IT markets in the world · India is home to over 700 million internet users and has one of the fastest-growing IT and outsourcing industries glo
ehsan ghadiri 12 days ago
Advanced Security Feature Request
Strategic Suggestion: Expanding TSplus Advanced Security's Global Reach through Persian & Hindi Localization
Dear TSplus Team, I am writing to share a strategic suggestion that I believe can significantly expand the global footprint of TSplus Advanced Security. As you know, the cybersecurity market—particularly the remote access and terminal services security space—is becoming increasingly competitive. While TSplus already enjoys a strong reputation among IT professionals worldwide, I see a massive, largely untapped opportunity in two rapidly growing digital economies. I strongly urge you to consider localizing TSplus Advanced Security into Persian and Hindi. Here is why this is a high-ROI move for TSplus: 1. Persian · Covers Iran (~92M), Afghanistan (~35M), Tajikistan (~10M), and the Persian-speaking diaspora worldwide · A large and active IT/cybersecurity community with significant technical expertise · Iran ranks among the top countries globally for cryptocurrency adoption and VPN usage, indicating an urgent and existing demand for privacy and security tools · Very few premium Western remote access security solutions offer Persian localization. By being one of the first major players to do so, TSplus would instantly capture the loyalty of an entire region of power-users who are actively looking for trusted international security software—especially for securing RDP and remote desktop environments 2. Hindi · Covers India (~1.4 billion people)—one of the largest and fastest-growing IT markets in the world · India is home to over 700 million internet users and has one of the fastest-growing IT and outsourcing industries glo
ehsan ghadiri 12 days ago
Advanced Security Feature Request
Warning of Certificate Expiration
Can we get a warning email or something when a web HTTPS let’s Encrypt certificate is expiring? We typically keep port 80 blocked, as we get a lot of attacks from that port. We turn it on when we need to renew the certificate, but it would be nice to be able to get a warning 10 days ahead of an expiration. Perhaps an email, text, or maybe on the admin console dashboard, like you do for update notifications?
support@marketmentoronline.com 15 days ago
Remote Access Feature Request
Warning of Certificate Expiration
Can we get a warning email or something when a web HTTPS let’s Encrypt certificate is expiring? We typically keep port 80 blocked, as we get a lot of attacks from that port. We turn it on when we need to renew the certificate, but it would be nice to be able to get a warning 10 days ahead of an expiration. Perhaps an email, text, or maybe on the admin console dashboard, like you do for update notifications?
support@marketmentoronline.com 15 days ago
Remote Access Feature Request
Focus
When you are connected on a remote, it often requires you to click on the field or location where you need to type. When the same thing is done locally, the focus/typing cursor automatically is active. I’m thinking of when it asks for a login password, for example.
support@marketmentoronline.com 15 days ago
Remote Support Feature Request
Focus
When you are connected on a remote, it often requires you to click on the field or location where you need to type. When the same thing is done locally, the focus/typing cursor automatically is active. I’m thinking of when it asks for a login password, for example.
support@marketmentoronline.com 15 days ago
Remote Support Feature Request
Display Issue
When you are connected and hover over a window border or column border, the normal windows double-arrow cursor isn’t displayed. You can still click and drag the window/column, but it doesn’t show you are in the correct spot.
support@marketmentoronline.com 15 days ago
Remote Support Feature Request
Display Issue
When you are connected and hover over a window border or column border, the normal windows double-arrow cursor isn’t displayed. You can still click and drag the window/column, but it doesn’t show you are in the correct spot.
support@marketmentoronline.com 15 days ago
Remote Support Feature Request
Display Remaining Login Attempts After Failed Authentication
Feature Request It would be beneficial if TSplus could display a warning message after each failed login attempt, informing the user how many login attempts remain before they are temporarily blocked by Brute Force Defender. For example, after the first failed attempt: Warning: Login unsuccessful. You have 9 login attempts remaining before you are temporarily blocked. Please check your username and password before trying again. Ideally, the remaining attempt count would update dynamically based on the configured Brute Force Defender threshold, rather than being hard-coded. It would also be useful if administrators could optionally include a link to documentation or a custom help page explaining the organisation's login policy. Benefits Reduces users unintentionally triggering Brute Force Defender. Decreases avoidable support requests caused by temporary account blocks. Makes users aware that repeated failed attempts have consequences. Improves the overall login experience by providing clear feedback instead of only reporting that authentication failed. Many users assume they can continue trying different passwords indefinitely. By the time they realise they have been blocked, they contact IT for assistance, even though the lockout could have been avoided with a simple warning indicating the number of remaining attempts.
Ryan Gilbert 18 days ago
Remote Access Feature Request
Display Remaining Login Attempts After Failed Authentication
Feature Request It would be beneficial if TSplus could display a warning message after each failed login attempt, informing the user how many login attempts remain before they are temporarily blocked by Brute Force Defender. For example, after the first failed attempt: Warning: Login unsuccessful. You have 9 login attempts remaining before you are temporarily blocked. Please check your username and password before trying again. Ideally, the remaining attempt count would update dynamically based on the configured Brute Force Defender threshold, rather than being hard-coded. It would also be useful if administrators could optionally include a link to documentation or a custom help page explaining the organisation's login policy. Benefits Reduces users unintentionally triggering Brute Force Defender. Decreases avoidable support requests caused by temporary account blocks. Makes users aware that repeated failed attempts have consequences. Improves the overall login experience by providing clear feedback instead of only reporting that authentication failed. Many users assume they can continue trying different passwords indefinitely. By the time they realise they have been blocked, they contact IT for assistance, even though the lockout could have been avoided with a simple warning indicating the number of remaining attempts.
Ryan Gilbert 18 days ago
Remote Access Feature Request
Reset to default settings
A long time ago, we had already requested that a reset button be implemented for the entire configuration so that any configuration errors could be reset without having to perform a complete reinstallation. Why not automatically create an initial backup during installation that can then be restored if a complete reset is needed? This could also include manually modified files, if desired. Sure, customers could create a backup themselves after installation, but in reality, that doesn’t happen.
Nicole Wenschuch 18 days ago
Remote Access Feature Request
Reset to default settings
A long time ago, we had already requested that a reset button be implemented for the entire configuration so that any configuration errors could be reset without having to perform a complete reinstallation. Why not automatically create an initial backup during installation that can then be restored if a complete reset is needed? This could also include manually modified files, if desired. Sure, customers could create a backup themselves after installation, but in reality, that doesn’t happen.
Nicole Wenschuch 18 days ago
Remote Access Feature Request
Granular "Open URLs on Client Side" Policy
The "Open URLs on Client Side" feature is very useful, but its current global configuration creates two important limitations. SSO compatibility: Some business applications require web-based authentication within the remote session. Redirecting these URLs to the local browser breaks the SSO workflow. Multi-tenant environments: On shared TSplus servers, some customers need client-side URL redirection while others do not. Since the setting is global, there is no way to configure it per user or group. Requested enhancement: Allow "Open URLs on Client Side" to be configured per user and/or per group (AD/local). Additionally, support an exclusion mode for URL rules, allowing administrators to redirect all URLs to the client except specific domains (e.g. *.company.com), which should remain in the remote session. This would provide much greater flexibility for shared environments while preserving compatibility with SSO-based business applications.
François Duriez 18 days ago
Remote Access Feature Request
Granular "Open URLs on Client Side" Policy
The "Open URLs on Client Side" feature is very useful, but its current global configuration creates two important limitations. SSO compatibility: Some business applications require web-based authentication within the remote session. Redirecting these URLs to the local browser breaks the SSO workflow. Multi-tenant environments: On shared TSplus servers, some customers need client-side URL redirection while others do not. Since the setting is global, there is no way to configure it per user or group. Requested enhancement: Allow "Open URLs on Client Side" to be configured per user and/or per group (AD/local). Additionally, support an exclusion mode for URL rules, allowing administrators to redirect all URLs to the client except specific domains (e.g. *.company.com), which should remain in the remote session. This would provide much greater flexibility for shared environments while preserving compatibility with SSO-based business applications.
François Duriez 18 days ago
Remote Access Feature Request
More detailed invoices for in-portal purchases
It would great if we could set it up with FastSpring to show exactly what was purchased inside the portal instead of showing “order from customer portal” on the invoices. For instance: Remote Access Web Mobile 10 users - Renewal for 2 years Remote Access - Upgrade to 25 users Enterprise edition (from 10 users Web Mobile) Advanced Security Ultimate - Renewal for 3 years
Daniel Dvorsky 18 days ago
License Portal Feature Request
More detailed invoices for in-portal purchases
It would great if we could set it up with FastSpring to show exactly what was purchased inside the portal instead of showing “order from customer portal” on the invoices. For instance: Remote Access Web Mobile 10 users - Renewal for 2 years Remote Access - Upgrade to 25 users Enterprise edition (from 10 users Web Mobile) Advanced Security Ultimate - Renewal for 3 years
Daniel Dvorsky 18 days ago
License Portal Feature Request
Approved
Start ShellAppRuntime.exe during session initialization so Microsoft 365 sign-in works in published applications (ref ticket #142934)
The alternate shell is typically what the TSplus HTML5 web client uses, so this affects anyone accessing their session through a browser as well as conventional published applications. In both cases Microsoft 365 sign-in fails inside the TSplus session. Office apps show error 7q6ch and the underlying error is 0x80040154 (Class not registered). OneDrive is affected in the same way. The root cause is that modern Office builds authenticate exclusively through Windows Web Account Manager (WAM). The WAM broker is hosted by ShellAppRuntime.exe, which is normally started as part of the Explorer shell during logon. In a TSplus session that launches a published application or alternate shell instead of Explorer, ShellAppRuntime.exe is never started, so the WAM broker is unavailable and every Microsoft 365 sign-in attempt fails. The old workaround of forcing Office back to the legacy ADAL stack and disabling WAM no longer works. Microsoft has deprecated ADAL and current Office builds (we confirmed on Office 2408) ignore the DisableAADWAM registry setting, so WAM is now mandatory. There is no supported way to avoid it going forward. We confirmed the fix in our environment: launching ShellAppRuntime.exe at session initialization, without starting Explorer, restores the WAM broker and Microsoft 365 and OneDrive sign-in then works normally in published applications. We currently do this via a GPO logon script, but that is a per-customer workaround that has to be discovered, deployed and maintained by each admin independently. One thing to be aware of when implementing this: starting shell initialization in this way also causes any applications registered under HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run to launch in the session, which would not normally happen without Explorer as the shell. Admins should review what is in that key before rolling this out, and it is worth TSplus considering whether that behaviour should be controllable as part of the feature. The request is for TSplus to start ShellAppRuntime.exe as part of its own session initialization for published application and alternate shell sessions. This would benefit every customer who publishes applications without a full desktop, since they will all hit this as Windows and Office updates roll through their estates. It also removes a very hard to diagnose failure mode, because the error codes give no hint that a missing shell process is the cause. Full technical details, process traces and the confirmed workaround are documented in support ticket #142934, which your support team have reviewed and agreed reflects the correct direction for modern environments.
s1j0-2002 19 days ago
Remote Access Feature Request
Approved
Start ShellAppRuntime.exe during session initialization so Microsoft 365 sign-in works in published applications (ref ticket #142934)
The alternate shell is typically what the TSplus HTML5 web client uses, so this affects anyone accessing their session through a browser as well as conventional published applications. In both cases Microsoft 365 sign-in fails inside the TSplus session. Office apps show error 7q6ch and the underlying error is 0x80040154 (Class not registered). OneDrive is affected in the same way. The root cause is that modern Office builds authenticate exclusively through Windows Web Account Manager (WAM). The WAM broker is hosted by ShellAppRuntime.exe, which is normally started as part of the Explorer shell during logon. In a TSplus session that launches a published application or alternate shell instead of Explorer, ShellAppRuntime.exe is never started, so the WAM broker is unavailable and every Microsoft 365 sign-in attempt fails. The old workaround of forcing Office back to the legacy ADAL stack and disabling WAM no longer works. Microsoft has deprecated ADAL and current Office builds (we confirmed on Office 2408) ignore the DisableAADWAM registry setting, so WAM is now mandatory. There is no supported way to avoid it going forward. We confirmed the fix in our environment: launching ShellAppRuntime.exe at session initialization, without starting Explorer, restores the WAM broker and Microsoft 365 and OneDrive sign-in then works normally in published applications. We currently do this via a GPO logon script, but that is a per-customer workaround that has to be discovered, deployed and maintained by each admin independently. One thing to be aware of when implementing this: starting shell initialization in this way also causes any applications registered under HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run to launch in the session, which would not normally happen without Explorer as the shell. Admins should review what is in that key before rolling this out, and it is worth TSplus considering whether that behaviour should be controllable as part of the feature. The request is for TSplus to start ShellAppRuntime.exe as part of its own session initialization for published application and alternate shell sessions. This would benefit every customer who publishes applications without a full desktop, since they will all hit this as Windows and Office updates roll through their estates. It also removes a very hard to diagnose failure mode, because the error codes give no hint that a missing shell process is the cause. Full technical details, process traces and the confirmed workaround are documented in support ticket #142934, which your support team have reviewed and agreed reflects the correct direction for modern environments.
s1j0-2002 19 days ago
Remote Access Feature Request
Prelaunch Now button
If prelaunch time has passed and the server restarts Could we have a button to launch now also recurring issue if the session management settings page is visited, no settings changed, the enough idle time can turn red
softideas about 1 month ago
Remote Access Feature Request
Prelaunch Now button
If prelaunch time has passed and the server restarts Could we have a button to launch now also recurring issue if the session management settings page is visited, no settings changed, the enough idle time can turn red
softideas about 1 month ago
Remote Access Feature Request
Approved
Post-Installation Success & Quick Start Guide
To enhance the user onboarding experience and reduce initial support queries, I would like to propose a new feature request for our product installation process. The Proposal: Once a user successfully completes the TSplus installation, they should be automatically redirected to a dedicated landing page (similar to the attached screenshot). This page will serve as a Quick Reference Guide to help users get started immediately without any confusion. Key Elements to Include on the Page: Success Confirmation: A clear, prominent message stating "The installation was successful." Video Tutorial: An embedded short overview or "Getting Started" video. Quick Links/Tabs: Easy navigation tabs for User Guide and FAQ. Essential First Steps: Direct links to core configurations, such as: Getting Started with TSplus Configure Remote Access Manage Users & Permissions Publish Applications Monitoring & Reports Resource Footer: Quick links to our Knowledge Base, Community Forum, Downloads, and Support Contact. Why this will help: Improved User Experience (UX): Users get instant guidance right when they need it most. Many basic configuration questions (like user creation or app publishing) can be solved upfront by this guide. It highlights core features of TSplus immediately after installation. I have attached a reference image showcasing the layout and structure for your review Thank you for considering this feature request
akash.pratap@tsplus.net about 1 month ago
Remote Access Feature Request
Approved
Post-Installation Success & Quick Start Guide
To enhance the user onboarding experience and reduce initial support queries, I would like to propose a new feature request for our product installation process. The Proposal: Once a user successfully completes the TSplus installation, they should be automatically redirected to a dedicated landing page (similar to the attached screenshot). This page will serve as a Quick Reference Guide to help users get started immediately without any confusion. Key Elements to Include on the Page: Success Confirmation: A clear, prominent message stating "The installation was successful." Video Tutorial: An embedded short overview or "Getting Started" video. Quick Links/Tabs: Easy navigation tabs for User Guide and FAQ. Essential First Steps: Direct links to core configurations, such as: Getting Started with TSplus Configure Remote Access Manage Users & Permissions Publish Applications Monitoring & Reports Resource Footer: Quick links to our Knowledge Base, Community Forum, Downloads, and Support Contact. Why this will help: Improved User Experience (UX): Users get instant guidance right when they need it most. Many basic configuration questions (like user creation or app publishing) can be solved upfront by this guide. It highlights core features of TSplus immediately after installation. I have attached a reference image showcasing the layout and structure for your review Thank you for considering this feature request
akash.pratap@tsplus.net about 1 month ago
Remote Access Feature Request
In Progress
Allow configuring the Remote Computer (Full Address) independently from the RD Gateway address
This feature request is related to our support ticket #141578, which contains the technical background and discussion. When generating a Windows client configured to use Remote Desktop Gateway (RDG), the Client Generator currently sets the RDP Full Address to 127.0.0.2. This causes Windows to use TERMSRV/127.0.0.2 for NTLM authentication and NLA identity verification. Many enterprise customers enforce the Group Policy "Restrict NTLM: Outgoing NTLM traffic to remote servers (Deny All)". In these environments, administrators must create explicit exceptions. They generally do not accept exceptions for TERMSRV/127.0.0.2, as they require hostnames or FQDNs instead of loopback IP addresses. We would like the Client Generator to provide two independent configuration fields, similar to the native Microsoft Remote Desktop client: RD Gateway address Remote Computer (Full Address) This would allow administrators to specify a hostname such as backend1.company.com as the Remote Computer while continuing to use the TSplus RD Gateway normally. Benefits Better compatibility with enterprise security policies. Support for environments where outbound NTLM is restricted. Eliminates the need to create exceptions for TERMSRV/127.0.0.2. Aligns the TSplus Client Generator with the behavior of the native Microsoft Remote Desktop client (mstsc). Thank you for considering this enhancement.
TaricTrans about 1 month ago
Remote Access Feature Request
In Progress
Allow configuring the Remote Computer (Full Address) independently from the RD Gateway address
This feature request is related to our support ticket #141578, which contains the technical background and discussion. When generating a Windows client configured to use Remote Desktop Gateway (RDG), the Client Generator currently sets the RDP Full Address to 127.0.0.2. This causes Windows to use TERMSRV/127.0.0.2 for NTLM authentication and NLA identity verification. Many enterprise customers enforce the Group Policy "Restrict NTLM: Outgoing NTLM traffic to remote servers (Deny All)". In these environments, administrators must create explicit exceptions. They generally do not accept exceptions for TERMSRV/127.0.0.2, as they require hostnames or FQDNs instead of loopback IP addresses. We would like the Client Generator to provide two independent configuration fields, similar to the native Microsoft Remote Desktop client: RD Gateway address Remote Computer (Full Address) This would allow administrators to specify a hostname such as backend1.company.com as the Remote Computer while continuing to use the TSplus RD Gateway normally. Benefits Better compatibility with enterprise security policies. Support for environments where outbound NTLM is restricted. Eliminates the need to create exceptions for TERMSRV/127.0.0.2. Aligns the TSplus Client Generator with the behavior of the native Microsoft Remote Desktop client (mstsc). Thank you for considering this enhancement.
TaricTrans about 1 month ago
Remote Access Feature Request
Feature Request: Password Protection for TSplus Advanced Security
Dear Support and Development Team, I am writing to formally request the addition of a "Password Protection" feature to safeguard the application's sensitive settings, core modules, and uninstallation process. I firmly believe this enhancement would significantly elevate the security posture of your product. Justification and Key Benefits: Prevention of Malware Tampering: Many types of malware and ransomware specifically target security software to disable protection or modify rules upon infiltration. Implementing password protection would act as a critical barrier, preventing malicious processes or scripts from turning off the service without explicit user authentication.
ehsan ghadiri about 1 month ago
Advanced Security Feature Request
Feature Request: Password Protection for TSplus Advanced Security
Dear Support and Development Team, I am writing to formally request the addition of a "Password Protection" feature to safeguard the application's sensitive settings, core modules, and uninstallation process. I firmly believe this enhancement would significantly elevate the security posture of your product. Justification and Key Benefits: Prevention of Malware Tampering: Many types of malware and ransomware specifically target security software to disable protection or modify rules upon infiltration. Implementing password protection would act as a critical barrier, preventing malicious processes or scripts from turning off the service without explicit user authentication.
ehsan ghadiri about 1 month ago
Advanced Security Feature Request
Approved
Temporary 2FA Bypass for Specific User
We need to temporarily disable 2FA for a user (after verifying their ID) so they can log in if their mobile phone/ 2FA device has been damaged, lost, stolen, or left at home! We currently modify the user’s entry in the following twofactorauth.ini file to enabled=no, escort them through the login process, and then reinstate enabled=yes : C:\Program Files (x86)\TSplus\Clients\webserver\twofa\twofactorauth.ini This is a dangerous practice that is vulnerable to editing mistakes on an important .ini file. Ideally, we need two disable options in the Admin Tool for a specific user: Disable 2FA for next login Disable 2FA until specific date We do not want the ability to permanently disable the 2FA for a user because that would encourage bad practice that would invalidate our cyber security insurance … “no 2FA, no insurance”.
Chris Edge about 1 month ago
Remote Access Feature Request
Approved
Temporary 2FA Bypass for Specific User
We need to temporarily disable 2FA for a user (after verifying their ID) so they can log in if their mobile phone/ 2FA device has been damaged, lost, stolen, or left at home! We currently modify the user’s entry in the following twofactorauth.ini file to enabled=no, escort them through the login process, and then reinstate enabled=yes : C:\Program Files (x86)\TSplus\Clients\webserver\twofa\twofactorauth.ini This is a dangerous practice that is vulnerable to editing mistakes on an important .ini file. Ideally, we need two disable options in the Admin Tool for a specific user: Disable 2FA for next login Disable 2FA until specific date We do not want the ability to permanently disable the 2FA for a user because that would encourage bad practice that would invalidate our cyber security insurance … “no 2FA, no insurance”.
Chris Edge about 1 month ago
Remote Access Feature Request
Stop resetting text used for 2FA login text with every update
In this zero trust world, we only support authenticator app-based 2FA, as SMS and email codes are more vulnerable to interception, for example, through SIM swapping or compromised email accounts. So, it would be great if we did not have to remember to make the following text change after every update so that our users are not prompted for 2FA via SMS or email ! Change line 38 of "C:\Program Files (x86)\Tsplus\Clients\www\software\lang.js" From: translations['en']['Validate your verification code'] = 'Validate your verification code obtained by SMS, e-mail or via your 2FA app'; To: translations['en']['Validate your verification code'] = 'Validate your verification code obtained via your 2FA app (Microsoft Authenticator recommended)';
Chris Edge about 1 month ago
Remote Access Feature Request
Stop resetting text used for 2FA login text with every update
In this zero trust world, we only support authenticator app-based 2FA, as SMS and email codes are more vulnerable to interception, for example, through SIM swapping or compromised email accounts. So, it would be great if we did not have to remember to make the following text change after every update so that our users are not prompted for 2FA via SMS or email ! Change line 38 of "C:\Program Files (x86)\Tsplus\Clients\www\software\lang.js" From: translations['en']['Validate your verification code'] = 'Validate your verification code obtained by SMS, e-mail or via your 2FA app'; To: translations['en']['Validate your verification code'] = 'Validate your verification code obtained via your 2FA app (Microsoft Authenticator recommended)';
Chris Edge about 1 month ago
Remote Access Feature Request
Approved
Provide the ability for subscription admins to enable automatic session recordings from the Administration Console, as well as define a custom location to store them
Provide the ability for subscription admins to enable automatic session recordings from the Administration Console, as well as define a custom location to store them, This feature is neccesary in order to audit the support sessions in some cases.
rtorres@ensistemas.com about 2 months ago
Remote Support Feature Request
Approved
Provide the ability for subscription admins to enable automatic session recordings from the Administration Console, as well as define a custom location to store them
Provide the ability for subscription admins to enable automatic session recordings from the Administration Console, as well as define a custom location to store them, This feature is neccesary in order to audit the support sessions in some cases.
rtorres@ensistemas.com about 2 months ago
Remote Support Feature Request
The license downgrade process should be reviewed
Recently I had to deactivate a 45 user license in order to do a downgrade of user quantity. We created a new AK with a new license for 35 users (downgrade). When we deactivated the 45 user license, we lost the 45 user support license and its credits which did not go back to the account, despite the fact that the deactivated license had a 45 user support license still valid during almost a year. When we created the new license, we had to add 35 new support credits, and we were not able to use the previous 45 support credits. This new 35 user license was activated on the same server.
jsboudoy about 2 months ago
License Portal Feature Request
The license downgrade process should be reviewed
Recently I had to deactivate a 45 user license in order to do a downgrade of user quantity. We created a new AK with a new license for 35 users (downgrade). When we deactivated the 45 user license, we lost the 45 user support license and its credits which did not go back to the account, despite the fact that the deactivated license had a 45 user support license still valid during almost a year. When we created the new license, we had to add 35 new support credits, and we were not able to use the previous 45 support credits. This new 35 user license was activated on the same server.
jsboudoy about 2 months ago
License Portal Feature Request
More capabilities for sending messages to end users
We use the send messages to users very often .For instance: Always beforeupdating Windows and TsPlus. The next suggestions would be very helpful: Save messages for further use Grouping of users for messaging Sending messages to multiple TsPlus servers Rtf possibility for messages Messages; delayed sending When we want to send a message and the user is not logged in then it would be helpfull if they get the message when they login. Of course this is an option that you have to a confirm. Thanks in advance, Frans
Frans 2 months ago
Remote Access Feature Request
More capabilities for sending messages to end users
We use the send messages to users very often .For instance: Always beforeupdating Windows and TsPlus. The next suggestions would be very helpful: Save messages for further use Grouping of users for messaging Sending messages to multiple TsPlus servers Rtf possibility for messages Messages; delayed sending When we want to send a message and the user is not logged in then it would be helpfull if they get the message when they login. Of course this is an option that you have to a confirm. Thanks in advance, Frans
Frans 2 months ago
Remote Access Feature Request