October 31st, 2025

Remote Support v4.3.1030.835 - Improvements on lag and trial experience

This version includes important improvements on memory management for Remote Support clients and relays, as well as improvements on the trial experience.

Indeed, before you could observe regular micro lags during peak hours. These lags have been drastically reduced thanks to these memory management improvements so you should have a much better experience now when controlling a screen.

Note that these lags appeared only when using indirect connect (via relay), and not when using direct connection (P2P).

The Administration Console will also now be fully usable during the trial period. This means you will be able from your client running the trial period, to open the Administration Console and create real users/teams/computers, making you able to use and test the Administration Console during trial. No more "demo mode" with fake data.

Of course, every users/teams/computers created during trial will properly migrate to your final bought subscription for a seamless experience.

The full changelog is available below.

Improvements:

  • Administration: trial users can now modify all in the administration interface

  • Security: Changing password now invalidates previous tokens of said user

  • Dashboard: improved filter bar and page reorganization

Fixes:

  • Windows: fixed customized client not starting consistently

  • Fixed regular micro lags occurring during peak hours

  • Fixed incorrect display of trial end date

  • Windows: fixed UI refresh after starting trial license

  • Windows: the unattended password is also valid for a sharer session

  • Fixed sharer with no viewer not automatically reconnecting to updated relay when relay is updating