January 20th, 2026
Improved
Remote Support
The new version now generates an HTML tag with each customized client, making it easy to embed your client directly into your website.
The full changelog of this version can be found below:
Improvements:
Windows: Unattended ID is now displayed in the Unattended section
Bumped every quality level viewer mouse position capture rate to improve responsiveness
Improved flow when an administrator whishes to exit a subscription
Customization : Added an embeddable download button for the generated custom client
Fixes:
Prevented crash when copying an empty license key in account settings
Windows: fix the cursor position to be more reliable when the sharer has multiple screens
File transfer rate is now more controlled
November 26th, 2025
Improved
Fixed
Remote Support
Admins can now generate fully customized Remote Support Clients — Lite or Expert — directly from the admin console. Add your own logo, colors, text, and configuration in just a few clicks and share the download link to your team!
The full changelog is available below.
Improvements:
Windows and MacOS: Handling long key press on Shift and Ctrl during remote control sessions
Customization moved to the Admin Page
Fixes:
Avoid using some characters that can be confusing when generating new passwords
Fixed Computer Information section not saving modification
Session Selector: fixed display on high DPI resolutions and added sort to columns
Devices: fixed list not taking the entire space when maximized
August 6th, 2025
Improved
Fixed
Remote Support
We're excited to share that the complete redesign of TSplus Remote Support is now live!
Building on our earlier update, this release brings a fully unified and modern interface across the entire product. Most notably, the viewer experience has been reimagined, featuring a new top bar and an improved sharer interface for better clarity and control during sessions.
But that’s not all - every screen has been thoughtfully updated to align with the new design, ensuring a more consistent experience throughout.
Fixes:
Windows: fixed regression on clipboard synchronization (ctrl+v) not working with files
Windows: hide sharing indicator when session is closed by sharer.
API: fixed regression when editing computer cause 400 error due to wrong remotesupportid format.
Unattended: kill any existing sharer in session before starting a new sharer in the same session.
Fixed remote command prompt output result display in proper order.
Fixed sharer chat sometimes wrongly reopening when closed
July 3rd, 2025
Improved
Remote Support
We’re excited to announce our update to Remote Support, bringing improvements designed to enhance your experience:
Web-Based Admin Console
You can now access the Admin Console directly from your web browser.Redesigned User Interface
Enjoy a completely refreshed UI fully aligned with the design of our core software.Enhanced Reporting
Gain clearer insights with improved reporting tools, including visual statistics that make tracking and analysis effortless.
Update today and explore what’s new!
May 14th, 2025
Improved
Fixed
Remote Support
We are thrilled to announce the launch of the latest version of TSplus Remote Support! This update brings a complete redesign, offering a more modern look and significantly improved user experience.
But that's not all! We are committed to continuous improvement and have more exciting updates in the pipeline. Stay tuned for further enhancements that will make your experience even better!
Improvements:
API: pass UTC on body response to avoid some proxy deleting custom http headers
Redesign
Fixes:
Windows: fixed UAC screen capture failing on specific computers
Windows: fixed viewer crashing when connecting on specific computers
API: fixed title translation for some languages