Ability to view and terminate active Remote Support sessions

Current issue

A Remote Support session may occasionally remain active after the connection has ended. When that session cannot be disconnected manually, it prevents the user from starting a new connection.

This can happen when switching between devices or using different network connections.

Suggested feature

Add a session management page where users or administrators can:

• View all active sessions associated with a user account

• See the connected device and session start time

• Terminate an individual session

• Terminate all active sessions using a “Disconnect all sessions” button

This could work similarly to the session management and “sign out everywhere” features available in Microsoft 365.

Benefit

This feature would let users quickly recover from blocked or orphaned sessions without waiting for a timeout or contacting technical support.