Ai based session summaries are usually taken care of by the tracking software itself. AS an example, when integrated with Remote Support, Freshdesh receive the complete summary of the support session within a note. Then the support agent is able to generate and amend the AI generated summary :
Therefore, we would encourage you to find AI integration with your tickets tracking software. Otherwise, could you please elaborate on your needs ? Thank you.
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Comments1
Thomas Montalcino
Jan 15
Hello @Bluella,
Ai based session summaries are usually taken care of by the tracking software itself. AS an example, when integrated with Remote Support, Freshdesh receive the complete summary of the support session within a note. Then the support agent is able to generate and amend the AI generated summary :
Therefore, we would encourage you to find AI integration with your tickets tracking software.
Otherwise, could you please elaborate on your needs ? Thank you.