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More License Activation Options

License Portal Feature Request

Hi Team,

Sometimes the client, especially resellers, have multiple of the same license specs in their portal (ex. 3× 5-user Desktop licenses each with their own support). When they go to activate one of these licenses, they do not know which one they are activating. Would it be possible to add some differentiators or identification fields inside the activation menu? Could be Order ID, or customer comment, which they would add before activating.

Additionally I am not sure about the usefulness of the No Updates/Support button, as each license that is being activated should have a support license regardless (new license will always have it, rehosting a license is done through another window). Allowing this option only creates confusion, however we need to figure out selecting which support to attach as discussed in the first paragraph.

Hoping we can create a deeper connection with the License portal on this one and offer more options when activating a license.

Renaming the titles from:
TSplus → Remote Access

TSplus Advanced Security → Advanced Security

etc. also makes sense to me.

Let me know your thoughts.

Thanks!

Screenshot 5-10
Posted by Daniel Dvorsky ·
3 comments

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Comments3

  • Daniel Dvorsky

    •

    Sep 21

    Additional thought:

    In the event of multiple compatible support licenses, it would be nice to have a list with expiration dates and durations from which you can select which support to activate.

  • Thomas Montalcino

    Team•

    Jun 24

    Hello @Daniel Dvorsky,

    We have the feeling that the main issue resides in the way the licenses and supports are organized on the license portal side. Di you face a specific issue with an existing customer that you could share (privately of course), as we are not sure about the real issue? Thank you.

    Cc @Adrien Doussaud

    • Daniel Dvorsky

      •

      Aug 20

      Hi @Thomas Montalcino , sorry I missed this one. For instance, one of my partners has an unactivated NFR license, which was the same specification as a license they purchased for a client and they didn’t have a way to choose which one to activate, so of course the NFR license got activated on the end-user side instead of the purchased license. If there was a way to choose, especially for MSPs with plenty of licenses who do not have a reseller portal, then it would be great. At the same time, with the new portal coming in, maybe this issue will become less relevant with multi-AK accounts :)