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License Portal – Request for Enhancements to Improve Security
The license management portal is a central component of the TSplus ecosystem for partners and distributors. This portal enables, in particular: - management of customer licenses, - tracking of activations, - access to technical and, in some cases, commercial information (in the comments), - renewal and maintenance operations, As a result, this portal represents a sensitive access point that potentially grants access to strategic information as well as critical operations for partners and their end customers. In the current context of increasing cybersecurity requirements, compliance standards, and security audits conducted at end-customer sites, several partners have noted that certain security measures now considered standard on professional portals do not yet appear to be implemented or widely adopted on the licensing portal. The purpose of this request is not to call into question the existing system, but to propose a gradual evolution of the portal in order to align it with modern security best practices expected for this type of platform exposed on the Internet. 1. Enhanced Password Policy Implementation of a minimum password complexity policy: - minimum length, - combination of characters, - prohibition of weak or overly common passwords. Example: - minimum 12 characters, - uppercase/lowercase letters, - numbers, - special characters. 2. Protection Against Brute-Force Attacks Implementation of a mechanism to limit authentication attempts: - progressive timeouts, - temporary account lockout after multiple failed attempts, - optional CAPTCHA after a certain threshold. Example: 5 failed attempts → temporary blocking of the account or IP address for a few minutes. This measure is now a standard security practice on publicly accessible portals. 3. User Account and Role Management In the medium term, it may be worthwhile to explore the implementation of: - named accounts, - as well as role-based access control (RBAC). This would enable: - better traceability of actions, - more granular access management, - and alignment with current standards for professional platforms. As this change is potentially more significant, it could be addressed in a second phase. 4. Multi-factor authentication (MFA / 2FA) Addition of a second authentication factor for partner accounts. Recommended method: TOTP (Google Authenticator, Microsoft Authenticator, Authy, etc.) or Email. This change would: - significantly reduce the risk of account compromise, - secure access even in the event of a password leak, - increase partners’ and customers’ trust in the portal. 5. Access Logging and Traceability Add logging for connections and security events: - date and time, - source IP address, - authentication success/failure, - password change, - MFA enable/disable. This traceability is now essential: - for security audits, - for incident investigations, - and to meet the growing demands of end customers. The licensing portal is now a critical component of the TSplus ecosystem. In a context where partners and end customers are increasingly concerned about cybersecurity issues, the gradual implementation of modern security mechanisms would: - strengthen trust in the platform, - reduce the risk of compromise, - improve compliance with current best practices, - and position the portal at the level expected for a professional solution exposed to the Internet.  
Subscription management UI
Hi team, I would like to request a revision of how the management of subscriptions works in the portal, specifically speaking the user count increase for the sub itself. Currently you need to go into Subscriptions > Manage/Upgrade > Manage dropdown menu > Modify Subscription and then you can change the number of users. This is quite hidden and counter intuitive. Can we please consider something simpler? On a side note, when increasing the number of users per subscription, it would be nice to have a prompt that reminds the client to assign the extra users to the computer(s), because they tend to think it happens automatically. Cheers, Daniel
More detailed invoices for in-portal purchases
It would great if we could set it up with FastSpring to show exactly what was purchased inside the portal instead of showing “order from customer portal” on the invoices. For instance: Remote Access Web Mobile 10 users - Renewal for 2 years Remote Access - Upgrade to 25 users Enterprise edition (from 10 users Web Mobile) Advanced Security Ultimate - Renewal for 3 years
The license downgrade process should be reviewed
Recently I had to deactivate a 45 user license in order to do a downgrade of user quantity. We created a new AK with a new license for 35 users (downgrade). When we deactivated the 45 user license, we lost the 45 user support license and its credits which did not go back to the account, despite the fact that the deactivated license had a 45 user support license still valid during almost a year. When we created the new license, we had to add 35 new support credits, and we were not able to use the previous 45 support credits. This new 35 user license was activated on the same server.
More License Activation Options
Hi Team, Sometimes the client, especially resellers, have multiple of the same license specs in their portal (ex. 3× 5-user Desktop licenses each with their own support). When they go to activate one of these licenses, they do not know which one they are activating. Would it be possible to add some differentiators or identification fields inside the activation menu? Could be Order ID, or customer comment, which they would add before activating. Additionally I am not sure about the usefulness of the No Updates/Support button, as each license that is being activated should have a support license regardless (new license will always have it, rehosting a license is done through another window). Allowing this option only creates confusion, however we need to figure out selecting which support to attach as discussed in the first paragraph. Hoping we can create a deeper connection with the License portal on this one and offer more options when activating a license. Renaming the titles from: TSplus → Remote Access TSplus Advanced Security → Advanced Security etc. also makes sense to me. Let me know your thoughts. Thanks!
Dark Mode
Hi, I think it would be a really cool addition to add a “dark mode” option to the portal. Currently the portal is in very bright white colors, which makes working in it during late night hours quite demanding. :)
Planned
License Transaction History in portal
We have observed that the current license portal only displays the available license balance and does not provide any historical data. For effective tracking and audit purposes, we require visibility into: License purchase history Credit-in (licenses added) License usage or deduction (in/out history) At present, the absence of this information makes it difficult to maintain accurate internal records and reconcile license usage. We request that you introduce a license transaction history feature in the portal to provide complete visibility of all license movements. Kindly let us know if this feature is already available or planned in upcoming updates.
Planned
API / CLI access to license and maintenance status
For automation and internal governance purposes, we need structured access (API or CLI) to information such as: license status remaining duration maintenance active / expired status Is there currently a supported way to retrieve this information programmatically?
Planned
Monitoring maintenance credits and proactive alerts
We have the need to: query remaining maintenance credits anticipate situations where credits may soon be insufficient Ideally, this would be available via: API or CLI alerting or notifications (e.g. 1–2 months before credits run out) Is any such monitoring or alerting mechanism currently available or planned?