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Permission tiers for Remote Support

Remote Support Feature Request

Hi team,

based on a discussion I had with one of our clients I believe it might be interesting to introduce more permission management via user groups. Not only could you allow certain user groups to access only certain computers, but also introduce tiers to permissions. Like tier 1 will have access to everything, tier 2 will only be able to have attended access, tier 3 will only be able to connect, but not import/export files, etc.

This should give more flexibility to larger tech teams and organizations.

Let me know your thoughts.

Posted by Daniel Dvorsky ·
3 comments

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Comments3

  • Thomas Montalcino

    Team•

    Jun 24

    Hello @Daniel Dvorsky,

    Thank you for your suggestion. Restraining the features available from the UI is not something that we usually do in our products. However, at this stage, we would be interested to know if prospects or customers have shared specific scenarios which would require to restrain privileges on the web administration portal. Please let us know.

  • Ross Virtuocloud

    •

    Jun 17

    Yes this will be very helpful!

    • Eléana Pace

      Team•

      Jul 17

      Hi @Ross Virtuocloud

      Could you elaborate on the use cases? Thank you!