Prelaunch Now button
If prelaunch time has passed and the server restarts Could we have a button to launch now also recurring issue if the session management settings page is visited, no settings changed, the enough idle time can turn red
softideas about 7 hours ago
Remote Access Feature Request
Prelaunch Now button
If prelaunch time has passed and the server restarts Could we have a button to launch now also recurring issue if the session management settings page is visited, no settings changed, the enough idle time can turn red
softideas about 7 hours ago
Remote Access Feature Request
Post-Installation Success & Quick Start Guide
To enhance the user onboarding experience and reduce initial support queries, I would like to propose a new feature request for our product installation process. The Proposal: Once a user successfully completes the TSplus installation, they should be automatically redirected to a dedicated landing page (similar to the attached screenshot). This page will serve as a Quick Reference Guide to help users get started immediately without any confusion. Key Elements to Include on the Page: Success Confirmation: A clear, prominent message stating "The installation was successful." Video Tutorial: An embedded short overview or "Getting Started" video. Quick Links/Tabs: Easy navigation tabs for User Guide and FAQ. Essential First Steps: Direct links to core configurations, such as: Getting Started with TSplus Configure Remote Access Manage Users & Permissions Publish Applications Monitoring & Reports Resource Footer: Quick links to our Knowledge Base, Community Forum, Downloads, and Support Contact. Why this will help: Improved User Experience (UX): Users get instant guidance right when they need it most. Many basic configuration questions (like user creation or app publishing) can be solved upfront by this guide. It highlights core features of TSplus immediately after installation. I have attached a reference image showcasing the layout and structure for your review Thank you for considering this feature request
akash.pratap@tsplus.net 7 days ago
Remote Access Feature Request
Post-Installation Success & Quick Start Guide
To enhance the user onboarding experience and reduce initial support queries, I would like to propose a new feature request for our product installation process. The Proposal: Once a user successfully completes the TSplus installation, they should be automatically redirected to a dedicated landing page (similar to the attached screenshot). This page will serve as a Quick Reference Guide to help users get started immediately without any confusion. Key Elements to Include on the Page: Success Confirmation: A clear, prominent message stating "The installation was successful." Video Tutorial: An embedded short overview or "Getting Started" video. Quick Links/Tabs: Easy navigation tabs for User Guide and FAQ. Essential First Steps: Direct links to core configurations, such as: Getting Started with TSplus Configure Remote Access Manage Users & Permissions Publish Applications Monitoring & Reports Resource Footer: Quick links to our Knowledge Base, Community Forum, Downloads, and Support Contact. Why this will help: Improved User Experience (UX): Users get instant guidance right when they need it most. Many basic configuration questions (like user creation or app publishing) can be solved upfront by this guide. It highlights core features of TSplus immediately after installation. I have attached a reference image showcasing the layout and structure for your review Thank you for considering this feature request
akash.pratap@tsplus.net 7 days ago
Remote Access Feature Request
In Progress
Allow configuring the Remote Computer (Full Address) independently from the RD Gateway address
This feature request is related to our support ticket #141578, which contains the technical background and discussion. When generating a Windows client configured to use Remote Desktop Gateway (RDG), the Client Generator currently sets the RDP Full Address to 127.0.0.2. This causes Windows to use TERMSRV/127.0.0.2 for NTLM authentication and NLA identity verification. Many enterprise customers enforce the Group Policy "Restrict NTLM: Outgoing NTLM traffic to remote servers (Deny All)". In these environments, administrators must create explicit exceptions. They generally do not accept exceptions for TERMSRV/127.0.0.2, as they require hostnames or FQDNs instead of loopback IP addresses. We would like the Client Generator to provide two independent configuration fields, similar to the native Microsoft Remote Desktop client: RD Gateway address Remote Computer (Full Address) This would allow administrators to specify a hostname such as backend1.company.com as the Remote Computer while continuing to use the TSplus RD Gateway normally. Benefits Better compatibility with enterprise security policies. Support for environments where outbound NTLM is restricted. Eliminates the need to create exceptions for TERMSRV/127.0.0.2. Aligns the TSplus Client Generator with the behavior of the native Microsoft Remote Desktop client (mstsc). Thank you for considering this enhancement.
TaricTrans 7 days ago
Remote Access Feature Request
In Progress
Allow configuring the Remote Computer (Full Address) independently from the RD Gateway address
This feature request is related to our support ticket #141578, which contains the technical background and discussion. When generating a Windows client configured to use Remote Desktop Gateway (RDG), the Client Generator currently sets the RDP Full Address to 127.0.0.2. This causes Windows to use TERMSRV/127.0.0.2 for NTLM authentication and NLA identity verification. Many enterprise customers enforce the Group Policy "Restrict NTLM: Outgoing NTLM traffic to remote servers (Deny All)". In these environments, administrators must create explicit exceptions. They generally do not accept exceptions for TERMSRV/127.0.0.2, as they require hostnames or FQDNs instead of loopback IP addresses. We would like the Client Generator to provide two independent configuration fields, similar to the native Microsoft Remote Desktop client: RD Gateway address Remote Computer (Full Address) This would allow administrators to specify a hostname such as backend1.company.com as the Remote Computer while continuing to use the TSplus RD Gateway normally. Benefits Better compatibility with enterprise security policies. Support for environments where outbound NTLM is restricted. Eliminates the need to create exceptions for TERMSRV/127.0.0.2. Aligns the TSplus Client Generator with the behavior of the native Microsoft Remote Desktop client (mstsc). Thank you for considering this enhancement.
TaricTrans 7 days ago
Remote Access Feature Request
Feature Request: Password Protection for TSplus Advanced Security
Dear Support and Development Team, I am writing to formally request the addition of a "Password Protection" feature to safeguard the application's sensitive settings, core modules, and uninstallation process. I firmly believe this enhancement would significantly elevate the security posture of your product. Justification and Key Benefits: Prevention of Malware Tampering: Many types of malware and ransomware specifically target security software to disable protection or modify rules upon infiltration. Implementing password protection would act as a critical barrier, preventing malicious processes or scripts from turning off the service without explicit user authentication.
ehsan ghadiri 8 days ago
Advanced Security Feature Request
Feature Request: Password Protection for TSplus Advanced Security
Dear Support and Development Team, I am writing to formally request the addition of a "Password Protection" feature to safeguard the application's sensitive settings, core modules, and uninstallation process. I firmly believe this enhancement would significantly elevate the security posture of your product. Justification and Key Benefits: Prevention of Malware Tampering: Many types of malware and ransomware specifically target security software to disable protection or modify rules upon infiltration. Implementing password protection would act as a critical barrier, preventing malicious processes or scripts from turning off the service without explicit user authentication.
ehsan ghadiri 8 days ago
Advanced Security Feature Request
Temporary 2FA Bypass for Specific User
We need to temporarily disable 2FA for a user (after verifying their ID) so they can log in if their mobile phone/ 2FA device has been damaged, lost, stolen, or left at home! We currently modify the user’s entry in the following twofactorauth.ini file to enabled=no, escort them through the login process, and then reinstate enabled=yes : C:\Program Files (x86)\TSplus\Clients\webserver\twofa\twofactorauth.ini This is a dangerous practice that is vulnerable to editing mistakes on an important .ini file. Ideally, we need two disable options in the Admin Tool for a specific user: Disable 2FA for next login Disable 2FA until specific date We do not want the ability to permanently disable the 2FA for a user because that would encourage bad practice that would invalidate our cyber security insurance … “no 2FA, no insurance”.
Chris Edge 13 days ago
Remote Access Feature Request
Temporary 2FA Bypass for Specific User
We need to temporarily disable 2FA for a user (after verifying their ID) so they can log in if their mobile phone/ 2FA device has been damaged, lost, stolen, or left at home! We currently modify the user’s entry in the following twofactorauth.ini file to enabled=no, escort them through the login process, and then reinstate enabled=yes : C:\Program Files (x86)\TSplus\Clients\webserver\twofa\twofactorauth.ini This is a dangerous practice that is vulnerable to editing mistakes on an important .ini file. Ideally, we need two disable options in the Admin Tool for a specific user: Disable 2FA for next login Disable 2FA until specific date We do not want the ability to permanently disable the 2FA for a user because that would encourage bad practice that would invalidate our cyber security insurance … “no 2FA, no insurance”.
Chris Edge 13 days ago
Remote Access Feature Request
Stop resetting text used for 2FA login text with every update
In this zero trust world, we only support authenticator app-based 2FA, as SMS and email codes are more vulnerable to interception, for example, through SIM swapping or compromised email accounts. So, it would be great if we did not have to remember to make the following text change after every update so that our users are not prompted for 2FA via SMS or email ! Change line 38 of "C:\Program Files (x86)\Tsplus\Clients\www\software\lang.js" From: translations['en']['Validate your verification code'] = 'Validate your verification code obtained by SMS, e-mail or via your 2FA app'; To: translations['en']['Validate your verification code'] = 'Validate your verification code obtained via your 2FA app (Microsoft Authenticator recommended)';
Chris Edge 13 days ago
Remote Access Feature Request
Stop resetting text used for 2FA login text with every update
In this zero trust world, we only support authenticator app-based 2FA, as SMS and email codes are more vulnerable to interception, for example, through SIM swapping or compromised email accounts. So, it would be great if we did not have to remember to make the following text change after every update so that our users are not prompted for 2FA via SMS or email ! Change line 38 of "C:\Program Files (x86)\Tsplus\Clients\www\software\lang.js" From: translations['en']['Validate your verification code'] = 'Validate your verification code obtained by SMS, e-mail or via your 2FA app'; To: translations['en']['Validate your verification code'] = 'Validate your verification code obtained via your 2FA app (Microsoft Authenticator recommended)';
Chris Edge 13 days ago
Remote Access Feature Request
Approved
Provide the ability for subscription admins to enable automatic session recordings from the Administration Console, as well as define a custom location to store them
Provide the ability for subscription admins to enable automatic session recordings from the Administration Console, as well as define a custom location to store them, This feature is neccesary in order to audit the support sessions in some cases.
rtorres@ensistemas.com 17 days ago
Remote Support Feature Request
Approved
Provide the ability for subscription admins to enable automatic session recordings from the Administration Console, as well as define a custom location to store them
Provide the ability for subscription admins to enable automatic session recordings from the Administration Console, as well as define a custom location to store them, This feature is neccesary in order to audit the support sessions in some cases.
rtorres@ensistemas.com 17 days ago
Remote Support Feature Request
The license downgrade process should be reviewed
Recently I had to deactivate a 45 user license in order to do a downgrade of user quantity. We created a new AK with a new license for 35 users (downgrade). When we deactivated the 45 user license, we lost the 45 user support license and its credits which did not go back to the account, despite the fact that the deactivated license had a 45 user support license still valid during almost a year. When we created the new license, we had to add 35 new support credits, and we were not able to use the previous 45 support credits. This new 35 user license was activated on the same server.
jsboudoy 21 days ago
License Portal Feature Request
The license downgrade process should be reviewed
Recently I had to deactivate a 45 user license in order to do a downgrade of user quantity. We created a new AK with a new license for 35 users (downgrade). When we deactivated the 45 user license, we lost the 45 user support license and its credits which did not go back to the account, despite the fact that the deactivated license had a 45 user support license still valid during almost a year. When we created the new license, we had to add 35 new support credits, and we were not able to use the previous 45 support credits. This new 35 user license was activated on the same server.
jsboudoy 21 days ago
License Portal Feature Request
More capabilities for sending messages to end users
We use the send messages to users very often .For instance: Always beforeupdating Windows and TsPlus. The next suggestions would be very helpful: Save messages for further use Grouping of users for messaging Sending messages to multiple TsPlus servers Rtf possibility for messages Messages; delayed sending When we want to send a message and the user is not logged in then it would be helpfull if they get the message when they login. Of course this is an option that you have to a confirm. Thanks in advance, Frans
Frans about 1 month ago
Remote Access Feature Request
More capabilities for sending messages to end users
We use the send messages to users very often .For instance: Always beforeupdating Windows and TsPlus. The next suggestions would be very helpful: Save messages for further use Grouping of users for messaging Sending messages to multiple TsPlus servers Rtf possibility for messages Messages; delayed sending When we want to send a message and the user is not logged in then it would be helpfull if they get the message when they login. Of course this is an option that you have to a confirm. Thanks in advance, Frans
Frans about 1 month ago
Remote Access Feature Request
Permission tiers for Remote Support
Hi team, based on a discussion I had with one of our clients I believe it might be interesting to introduce more permission management via user groups. Not only could you allow certain user groups to access only certain computers, but also introduce tiers to permissions. Like tier 1 will have access to everything, tier 2 will only be able to have attended access, tier 3 will only be able to connect, but not import/export files, etc. This should give more flexibility to larger tech teams and organizations. Let me know your thoughts.
Daniel Dvorsky about 2 months ago
Remote Support Feature Request
Permission tiers for Remote Support
Hi team, based on a discussion I had with one of our clients I believe it might be interesting to introduce more permission management via user groups. Not only could you allow certain user groups to access only certain computers, but also introduce tiers to permissions. Like tier 1 will have access to everything, tier 2 will only be able to have attended access, tier 3 will only be able to connect, but not import/export files, etc. This should give more flexibility to larger tech teams and organizations. Let me know your thoughts.
Daniel Dvorsky about 2 months ago
Remote Support Feature Request
More License Activation Options
Hi Team, Sometimes the client, especially resellers, have multiple of the same license specs in their portal (ex. 3× 5-user Desktop licenses each with their own support). When they go to activate one of these licenses, they do not know which one they are activating. Would it be possible to add some differentiators or identification fields inside the activation menu? Could be Order ID, or customer comment, which they would add before activating. Additionally I am not sure about the usefulness of the No Updates/Support button, as each license that is being activated should have a support license regardless (new license will always have it, rehosting a license is done through another window). Allowing this option only creates confusion, however we need to figure out selecting which support to attach as discussed in the first paragraph. Hoping we can create a deeper connection with the License portal on this one and offer more options when activating a license. Renaming the titles from: TSplus → Remote Access TSplus Advanced Security → Advanced Security etc. also makes sense to me. Let me know your thoughts. Thanks!
Daniel Dvorsky about 2 months ago
Remote Access Feature Request
More License Activation Options
Hi Team, Sometimes the client, especially resellers, have multiple of the same license specs in their portal (ex. 3× 5-user Desktop licenses each with their own support). When they go to activate one of these licenses, they do not know which one they are activating. Would it be possible to add some differentiators or identification fields inside the activation menu? Could be Order ID, or customer comment, which they would add before activating. Additionally I am not sure about the usefulness of the No Updates/Support button, as each license that is being activated should have a support license regardless (new license will always have it, rehosting a license is done through another window). Allowing this option only creates confusion, however we need to figure out selecting which support to attach as discussed in the first paragraph. Hoping we can create a deeper connection with the License portal on this one and offer more options when activating a license. Renaming the titles from: TSplus → Remote Access TSplus Advanced Security → Advanced Security etc. also makes sense to me. Let me know your thoughts. Thanks!
Daniel Dvorsky about 2 months ago
Remote Access Feature Request
Approved
2FA Emailaddress from AD
We have received several inquiries asking why 2FA does not retrieve the email address from Active Directory during user creation. This would certainly be useful.
Nicole Wenschuch about 2 months ago
Remote Access Feature Request
Approved
2FA Emailaddress from AD
We have received several inquiries asking why 2FA does not retrieve the email address from Active Directory during user creation. This would certainly be useful.
Nicole Wenschuch about 2 months ago
Remote Access Feature Request
Customize Application Panel font size
Provide a customization mechanism to edit the Application Panel’s font size.
Thomas Montalcino 2 months ago
Remote Access Feature Request
Customize Application Panel font size
Provide a customization mechanism to edit the Application Panel’s font size.
Thomas Montalcino 2 months ago
Remote Access Feature Request
Dark Mode
Hi, I think it would be a really cool addition to add a “dark mode” option to the portal. Currently the portal is in very bright white colors, which makes working in it during late night hours quite demanding. :)
Daniel Dvorsky 2 months ago
License Portal Feature Request
Dark Mode
Hi, I think it would be a really cool addition to add a “dark mode” option to the portal. Currently the portal is in very bright white colors, which makes working in it during late night hours quite demanding. :)
Daniel Dvorsky 2 months ago
License Portal Feature Request
Approved
2FA: "Remember this device" option
Would it be possible to add an option for TSplus 2FA to remember a trusted device for a number of days (e.g. 7, 14, 30, X days)? After the first successful 2FA verification, subsequent logins from the same device would bypass the 2FA prompt until the trust period expires. At the moment, users are prompted for their 2FA code every time they log in via the HTML interface. This includes situations where the user simply navigates away from the page or closes their browser and reopens it later, which forces them to complete 2FA again even though they are on the same trusted device. This would make the login process smoother for regular users while maintaining security controls.
peejay 3 months ago
Remote Access Feature Request
Approved
2FA: "Remember this device" option
Would it be possible to add an option for TSplus 2FA to remember a trusted device for a number of days (e.g. 7, 14, 30, X days)? After the first successful 2FA verification, subsequent logins from the same device would bypass the 2FA prompt until the trust period expires. At the moment, users are prompted for their 2FA code every time they log in via the HTML interface. This includes situations where the user simply navigates away from the page or closes their browser and reopens it later, which forces them to complete 2FA again even though they are on the same trusted device. This would make the login process smoother for regular users while maintaining security controls.
peejay 3 months ago
Remote Access Feature Request
Approved
Geographic Protection in settings backup
Hello! I propose including the settings from the Geographic Protection module in the off-database backup of parameters, so that when performing a “Restore Settings Only” operation, this configuration is also restored. Use case: corrupted database or database that is too large => uninstall product => install product => restore settings only Regards!
Leontic 3 months ago
Advanced Security Feature Request
Approved
Geographic Protection in settings backup
Hello! I propose including the settings from the Geographic Protection module in the off-database backup of parameters, so that when performing a “Restore Settings Only” operation, this configuration is also restored. Use case: corrupted database or database that is too large => uninstall product => install product => restore settings only Regards!
Leontic 3 months ago
Advanced Security Feature Request
In Progress
Two clicks to try Remote Support
Today: download → install → configure → maybe start the trial Tomorrow: open web admin → click "Sign in with Google" → done No account form. No configuration step.
Thomas Montalcino 3 months ago
Remote Support Feature Request
In Progress
Two clicks to try Remote Support
Today: download → install → configure → maybe start the trial Tomorrow: open web admin → click "Sign in with Google" → done No account form. No configuration step.
Thomas Montalcino 3 months ago
Remote Support Feature Request
In Progress
Improve Remote Support copy button feedback
Could you please put a notice when they click on the Blue Bar to copy the ID and PW that they did it. While I see that you change the Icon for a second, my clients don’t seem to and they tell me nothing happened and send me a snapshot of the screen. It would be nice if it would pop up… “ID and PW information save in clipboard. Leave program running and use CTRL-V to paste it in email to agent.” with an OK button.
jteam3 3 months ago
Remote Support Feature Request
In Progress
Improve Remote Support copy button feedback
Could you please put a notice when they click on the Blue Bar to copy the ID and PW that they did it. While I see that you change the Icon for a second, my clients don’t seem to and they tell me nothing happened and send me a snapshot of the screen. It would be nice if it would pop up… “ID and PW information save in clipboard. Leave program running and use CTRL-V to paste it in email to agent.” with an OK button.
jteam3 3 months ago
Remote Support Feature Request
Approved
Protect unattended access configuration
When Remote Support is deployed on client machines by an external support team, it may be convenient to prevent standard Windows users from enabling / disabling the unattended configuration of Remote Support.
Thomas Montalcino 3 months ago
Remote Support Feature Request
Approved
Protect unattended access configuration
When Remote Support is deployed on client machines by an external support team, it may be convenient to prevent standard Windows users from enabling / disabling the unattended configuration of Remote Support.
Thomas Montalcino 3 months ago
Remote Support Feature Request