Current issue A Remote Support session may occasionally remain active after the connection has ended. When that session cannot be disconnected manually, it prevents the user from starting a new connection. This can happen when switching between devices or using different network connections. Suggested feature Add a session management page where users or administrators can: View all active sessions associated with a user account See the connected device and session start time Terminate an individual session Terminate all active sessions using a “Disconnect all sessions” button This could work similarly to the session management and “sign out everywhere” features available in Microsoft 365. Benefit This feature would let users quickly recover from blocked or orphaned sessions without waiting for a timeout or contacting technical support.

aymeric 2 days ago

Remote Support Feature Request

Currently, users cannot type into the Windows Search field in Explorer or standard Open/Select File dialogs when connected through TSPlus RemoteApp. We confirmed that starting explorer.exe within the user's RemoteApp session immediately restores search functionality. However, this also launches the Windows taskbar/desktop shell, so it isn't a practical solution for RemoteApp deployments. from my understanding and testing this issue exists on windows server 2022, An easy way to reproduce this issue is by going to any windows 2022 server, killing the explorer.exe process for that user and then via the task manager opening notepad and using the “open” feature (ctrl+o) and finally typing into the “search” box.

nirbtrio 3 days ago

Remote Access Feature Request

Currently, in order to use any USB scanner, we have to use third‑party programs. Will it be possible to do this directly through TSplus in the future?

David Moreno 5 days ago

1

Remote Access Feature Request

Hi, Currently, in order to use Wacom signature tablets, we have to use third‑party programs. Will it be possible to do this directly through TSplus in the future? Thanks, David

David Moreno 5 days ago

1

Remote Access Feature Request

Most of our clients have their own IT team or handle it themselves. When they replace their old printer with a new one, they simply connect it and usually don’t use the printer’s own drivers; Windows uses the “Microsoft IPP Class Driver,” which is not compatible with TSplus printers, and it’s necessary to change the driver to the correct one. Could you look into this issue?

David Moreno 5 days ago

Remote Access Feature Request

TSplus Remote Access currently supports redirecting local client drives into the remote session through paths such as: \\tsclient\[letter] I would like to request the reverse functionality. After a TSplus RemoteApp connection has been established, the TSplus Connection Client should optionally create a mapped drive on the user's local Windows workstation that points to a predefined directory on the TSplus server. Conceptually, this could work similarly to: \\tsserver\[share] The user could then access server-side files directly from the local Windows File Explorer and open them using locally installed applications. The mapping should exist only while the TSplus connection is active and should be removed automatically when the session ends. Administration requirements Ideally, administrators could configure: Server source directory Client drive letter or share name User-specific paths using variables such as %USERNAME% or %USERPROFILE% Read-only or read/write access User/group-based assignment Automatic mapping when the RemoteApp session starts Automatic removal when the RemoteApp session ends Multiple mappings if required File access should be transported through the existing encrypted TSplus connection, without requiring direct SMB connectivity between the workstation and the TSplus server.

hanskihyv 6 days ago

Remote Access Feature Request

Per popular demand from our prospects, I believe it would make sense to have the option to integrate MFA into more processes of Remote Support other than logging in. For instance the administrator would be able to set up MFA requests for the agents each time they connect to an end device (or at some lower cadence), force a confirmation every few connections, force a log in every X hours/days etc. This should not be a non-changeable feature, but rather something that the admin can enable and play around with in the settings, especially for those who value multifactor authentication. MFA is included in Remote Support of course, but I believe this could be a better use for it. Cheers!

Daniel Dvorsky 12 days ago

Remote Support Feature Request

Hello TSplus Team, I would like to suggest a redesign of the current RDP login window. In my opinion, the existing login screen looks a bit outdated compared to the modern interfaces users expect today. Since the login window is the very first thing an end user sees, giving it a cleaner and more contemporary design would greatly improve the overall perception of the TSplus product. I created a simple mockup to illustrate the idea. The concept includes: A modern, clean, and professional interface. A dedicated placeholder for a custom company logo, allowing partners and customers to better brand their installations. Improved spacing, typography, and icons for a more polished user experience. The same functionality as the current login window, but with a refreshed visual design. I believe this small UI improvement could significantly enhance the first impression of TSplus and make the product feel even more premium and up to date. I hope the development team will consider implementing something similar in a future release. Thank you for your excellent work and for continuously improving TSplus!

Daniele Picchi 17 days ago

2

Remote Access Feature Request

Is it possible to combine the mTLS certificate (remote proxy enabled) with the RemoteApp Client? Currently, it only works with the HTML5 client, which we do not use.

Michel Gunter 20 days ago

Remote Access Feature Request

Dear TSplus Team, I am writing to share a strategic suggestion that I believe can significantly expand the global footprint of TSplus Advanced Security. As you know, the cybersecurity market—particularly the remote access and terminal services security space—is becoming increasingly competitive. While TSplus already enjoys a strong reputation among IT professionals worldwide, I see a massive, largely untapped opportunity in two rapidly growing digital economies. I strongly urge you to consider localizing TSplus Advanced Security into Persian and Hindi. Here is why this is a high-ROI move for TSplus: 1. Persian · Covers Iran (~92M), Afghanistan (~35M), Tajikistan (~10M), and the Persian-speaking diaspora worldwide · A large and active IT/cybersecurity community with significant technical expertise · Iran ranks among the top countries globally for cryptocurrency adoption and VPN usage, indicating an urgent and existing demand for privacy and security tools · Very few premium Western remote access security solutions offer Persian localization. By being one of the first major players to do so, TSplus would instantly capture the loyalty of an entire region of power-users who are actively looking for trusted international security software—especially for securing RDP and remote desktop environments 2. Hindi · Covers India (~1.4 billion people)—one of the largest and fastest-growing IT markets in the world · India is home to over 700 million internet users and has one of the fastest-growing IT and outsourcing industries glo

ehsan ghadiri 27 days ago

Sep 30

Advanced Security Feature Request

Can we get a warning email or something when a web HTTPS let’s Encrypt certificate is expiring? We typically keep port 80 blocked, as we get a lot of attacks from that port. We turn it on when we need to renew the certificate, but it would be nice to be able to get a warning 10 days ahead of an expiration. Perhaps an email, text, or maybe on the admin console dashboard, like you do for update notifications?

support@marketmentoronline.com 30 days ago

Remote Access Feature Request

When you are connected on a remote, it often requires you to click on the field or location where you need to type. When the same thing is done locally, the focus/typing cursor automatically is active. I’m thinking of when it asks for a login password, for example.

support@marketmentoronline.com about 1 month ago

Remote Support Feature Request

When you are connected and hover over a window border or column border, the normal windows double-arrow cursor isn’t displayed. You can still click and drag the window/column, but it doesn’t show you are in the correct spot.

support@marketmentoronline.com about 1 month ago

Remote Support Feature Request

Feature Request It would be beneficial if TSplus could display a warning message after each failed login attempt, informing the user how many login attempts remain before they are temporarily blocked by Brute Force Defender. For example, after the first failed attempt: Warning: Login unsuccessful. You have 9 login attempts remaining before you are temporarily blocked. Please check your username and password before trying again. Ideally, the remaining attempt count would update dynamically based on the configured Brute Force Defender threshold, rather than being hard-coded. It would also be useful if administrators could optionally include a link to documentation or a custom help page explaining the organisation's login policy. Benefits Reduces users unintentionally triggering Brute Force Defender. Decreases avoidable support requests caused by temporary account blocks. Makes users aware that repeated failed attempts have consequences. Improves the overall login experience by providing clear feedback instead of only reporting that authentication failed. Many users assume they can continue trying different passwords indefinitely. By the time they realise they have been blocked, they contact IT for assistance, even though the lockout could have been avoided with a simple warning indicating the number of remaining attempts.

Ryan Gilbert about 1 month ago

Remote Access Feature Request

A long time ago, we had already requested that a reset button be implemented for the entire configuration so that any configuration errors could be reset without having to perform a complete reinstallation. Why not automatically create an initial backup during installation that can then be restored if a complete reset is needed? This could also include manually modified files, if desired. Sure, customers could create a backup themselves after installation, but in reality, that doesn’t happen.

Nicole Wenschuch about 1 month ago

Remote Access Feature Request

The "Open URLs on Client Side" feature is very useful, but its current global configuration creates two important limitations. SSO compatibility: Some business applications require web-based authentication within the remote session. Redirecting these URLs to the local browser breaks the SSO workflow. Multi-tenant environments: On shared TSplus servers, some customers need client-side URL redirection while others do not. Since the setting is global, there is no way to configure it per user or group. Requested enhancement: Allow "Open URLs on Client Side" to be configured per user and/or per group (AD/local). Additionally, support an exclusion mode for URL rules, allowing administrators to redirect all URLs to the client except specific domains (e.g. *.company.com), which should remain in the remote session. This would provide much greater flexibility for shared environments while preserving compatibility with SSO-based business applications.

François Duriez about 1 month ago

Remote Access Feature Request

It would great if we could set it up with FastSpring to show exactly what was purchased inside the portal instead of showing “order from customer portal” on the invoices. For instance: Remote Access Web Mobile 10 users - Renewal for 2 years Remote Access - Upgrade to 25 users Enterprise edition (from 10 users Web Mobile) Advanced Security Ultimate - Renewal for 3 years

Daniel Dvorsky about 1 month ago

License Portal Feature Request

The alternate shell is typically what the TSplus HTML5 web client uses, so this affects anyone accessing their session through a browser as well as conventional published applications. In both cases Microsoft 365 sign-in fails inside the TSplus session. Office apps show error 7q6ch and the underlying error is 0x80040154 (Class not registered). OneDrive is affected in the same way. The root cause is that modern Office builds authenticate exclusively through Windows Web Account Manager (WAM). The WAM broker is hosted by ShellAppRuntime.exe, which is normally started as part of the Explorer shell during logon. In a TSplus session that launches a published application or alternate shell instead of Explorer, ShellAppRuntime.exe is never started, so the WAM broker is unavailable and every Microsoft 365 sign-in attempt fails. The old workaround of forcing Office back to the legacy ADAL stack and disabling WAM no longer works. Microsoft has deprecated ADAL and current Office builds (we confirmed on Office 2408) ignore the DisableAADWAM registry setting, so WAM is now mandatory. There is no supported way to avoid it going forward. We confirmed the fix in our environment: launching ShellAppRuntime.exe at session initialization, without starting Explorer, restores the WAM broker and Microsoft 365 and OneDrive sign-in then works normally in published applications. We currently do this via a GPO logon script, but that is a per-customer workaround that has to be discovered, deployed and maintained by each admin independently. One thing to be aware of when implementing this: starting shell initialization in this way also causes any applications registered under HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run to launch in the session, which would not normally happen without Explorer as the shell. Admins should review what is in that key before rolling this out, and it is worth TSplus considering whether that behaviour should be controllable as part of the feature. The request is for TSplus to start ShellAppRuntime.exe as part of its own session initialization for published application and alternate shell sessions. This would benefit every customer who publishes applications without a full desktop, since they will all hit this as Windows and Office updates roll through their estates. It also removes a very hard to diagnose failure mode, because the error codes give no hint that a missing shell process is the cause. Full technical details, process traces and the confirmed workaround are documented in support ticket #142934, which your support team have reviewed and agreed reflects the correct direction for modern environments.

s1j0-2002 about 1 month ago

1

Remote Access Feature Request

If prelaunch time has passed and the server restarts Could we have a button to launch now also recurring issue if the session management settings page is visited, no settings changed, the enough idle time can turn red

softideas about 2 months ago

1

Remote Access Feature Request

To enhance the user onboarding experience and reduce initial support queries, I would like to propose a new feature request for our product installation process. The Proposal: Once a user successfully completes the TSplus installation, they should be automatically redirected to a dedicated landing page (similar to the attached screenshot). This page will serve as a Quick Reference Guide to help users get started immediately without any confusion. Key Elements to Include on the Page: Success Confirmation: A clear, prominent message stating "The installation was successful." Video Tutorial: An embedded short overview or "Getting Started" video. Quick Links/Tabs: Easy navigation tabs for User Guide and FAQ. Essential First Steps: Direct links to core configurations, such as: Getting Started with TSplus Configure Remote Access Manage Users & Permissions Publish Applications Monitoring & Reports Resource Footer: Quick links to our Knowledge Base, Community Forum, Downloads, and Support Contact. Why this will help: Improved User Experience (UX): Users get instant guidance right when they need it most. Many basic configuration questions (like user creation or app publishing) can be solved upfront by this guide. It highlights core features of TSplus immediately after installation. I have attached a reference image showcasing the layout and structure for your review Thank you for considering this feature request

akash.pratap@tsplus.net about 2 months ago

2

Remote Access Feature Request