Permission tiers for Remote Support
Hi team, based on a discussion I had with one of our clients I believe it might be interesting to introduce more permission management via user groups. Not only could you allow certain user groups to access only certain computers, but also introduce tiers to permissions. Like tier 1 will have access to everything, tier 2 will only be able to have attended access, tier 3 will only be able to connect, but not import/export files, etc. This should give more flexibility to larger tech teams and organizations. Let me know your thoughts.
Daniel Dvorsky 13 days ago
Remote Support Feature Request
Permission tiers for Remote Support
Hi team, based on a discussion I had with one of our clients I believe it might be interesting to introduce more permission management via user groups. Not only could you allow certain user groups to access only certain computers, but also introduce tiers to permissions. Like tier 1 will have access to everything, tier 2 will only be able to have attended access, tier 3 will only be able to connect, but not import/export files, etc. This should give more flexibility to larger tech teams and organizations. Let me know your thoughts.
Daniel Dvorsky 13 days ago
Remote Support Feature Request
More License Activation Options
Hi Team, Sometimes the client, especially resellers, have multiple of the same license specs in their portal (ex. 3× 5-user Desktop licenses each with their own support). When they go to activate one of these licenses, they do not know which one they are activating. Would it be possible to add some differentiators or identification fields inside the activation menu? Could be Order ID, or customer comment, which they would add before activating. Additionally I am not sure about the usefulness of the No Updates/Support button, as each license that is being activated should have a support license regardless (new license will always have it, rehosting a license is done through another window). Allowing this option only creates confusion, however we need to figure out selecting which support to attach as discussed in the first paragraph. Hoping we can create a deeper connection with the License portal on this one and offer more options when activating a license. Renaming the titles from: TSplus → Remote Access TSplus Advanced Security → Advanced Security etc. also makes sense to me. Let me know your thoughts. Thanks!
Daniel Dvorsky 13 days ago
Remote Access Feature Request
More License Activation Options
Hi Team, Sometimes the client, especially resellers, have multiple of the same license specs in their portal (ex. 3× 5-user Desktop licenses each with their own support). When they go to activate one of these licenses, they do not know which one they are activating. Would it be possible to add some differentiators or identification fields inside the activation menu? Could be Order ID, or customer comment, which they would add before activating. Additionally I am not sure about the usefulness of the No Updates/Support button, as each license that is being activated should have a support license regardless (new license will always have it, rehosting a license is done through another window). Allowing this option only creates confusion, however we need to figure out selecting which support to attach as discussed in the first paragraph. Hoping we can create a deeper connection with the License portal on this one and offer more options when activating a license. Renaming the titles from: TSplus → Remote Access TSplus Advanced Security → Advanced Security etc. also makes sense to me. Let me know your thoughts. Thanks!
Daniel Dvorsky 13 days ago
Remote Access Feature Request
Approved
2FA Emailaddress from AD
We have received several inquiries asking why 2FA does not retrieve the email address from Active Directory during user creation. This would certainly be useful.
Nicole Wenschuch 14 days ago
Remote Access Feature Request
Approved
2FA Emailaddress from AD
We have received several inquiries asking why 2FA does not retrieve the email address from Active Directory during user creation. This would certainly be useful.
Nicole Wenschuch 14 days ago
Remote Access Feature Request
Customize Application Panel font size
Provide a customization mechanism to edit the Application Panel’s font size.
Thomas Montalcino 18 days ago
Remote Access Feature Request
Customize Application Panel font size
Provide a customization mechanism to edit the Application Panel’s font size.
Thomas Montalcino 18 days ago
Remote Access Feature Request
Dark Mode
Hi, I think it would be a really cool addition to add a “dark mode” option to the portal. Currently the portal is in very bright white colors, which makes working in it during late night hours quite demanding. :)
Daniel Dvorsky 21 days ago
License Portal Feature Request
Dark Mode
Hi, I think it would be a really cool addition to add a “dark mode” option to the portal. Currently the portal is in very bright white colors, which makes working in it during late night hours quite demanding. :)
Daniel Dvorsky 21 days ago
License Portal Feature Request
Approved
2FA: "Remember this device" option
Would it be possible to add an option for TSplus 2FA to remember a trusted device for a number of days (e.g. 7, 14, 30, X days)? After the first successful 2FA verification, subsequent logins from the same device would bypass the 2FA prompt until the trust period expires. At the moment, users are prompted for their 2FA code every time they log in via the HTML interface. This includes situations where the user simply navigates away from the page or closes their browser and reopens it later, which forces them to complete 2FA again even though they are on the same trusted device. This would make the login process smoother for regular users while maintaining security controls.
peejay about 1 month ago
Remote Access Feature Request
Approved
2FA: "Remember this device" option
Would it be possible to add an option for TSplus 2FA to remember a trusted device for a number of days (e.g. 7, 14, 30, X days)? After the first successful 2FA verification, subsequent logins from the same device would bypass the 2FA prompt until the trust period expires. At the moment, users are prompted for their 2FA code every time they log in via the HTML interface. This includes situations where the user simply navigates away from the page or closes their browser and reopens it later, which forces them to complete 2FA again even though they are on the same trusted device. This would make the login process smoother for regular users while maintaining security controls.
peejay about 1 month ago
Remote Access Feature Request
Geographic Protection in settings backup
Hello! I propose including the settings from the Geographic Protection module in the off-database backup of parameters, so that when performing a “Restore Settings Only” operation, this configuration is also restored. Use case: corrupted database or database that is too large => uninstall product => install product => restore settings only Regards!
Leontic about 1 month ago
Advanced Security Feature Request
Geographic Protection in settings backup
Hello! I propose including the settings from the Geographic Protection module in the off-database backup of parameters, so that when performing a “Restore Settings Only” operation, this configuration is also restored. Use case: corrupted database or database that is too large => uninstall product => install product => restore settings only Regards!
Leontic about 1 month ago
Advanced Security Feature Request
In Progress
Two clicks to try Remote Support
Today: download → install → configure → maybe start the trial Tomorrow: open web admin → click "Sign in with Google" → done No account form. No configuration step.
Thomas Montalcino about 1 month ago
Remote Support Feature Request
In Progress
Two clicks to try Remote Support
Today: download → install → configure → maybe start the trial Tomorrow: open web admin → click "Sign in with Google" → done No account form. No configuration step.
Thomas Montalcino about 1 month ago
Remote Support Feature Request
Improve Remote Support copy button feedback
Could you please put a notice when they click on the Blue Bar to copy the ID and PW that they did it. While I see that you change the Icon for a second, my clients don’t seem to and they tell me nothing happened and send me a snapshot of the screen. It would be nice if it would pop up… “ID and PW information save in clipboard. Leave program running and use CTRL-V to paste it in email to agent.” with an OK button.
jteam3 about 1 month ago
Remote Support Feature Request
Improve Remote Support copy button feedback
Could you please put a notice when they click on the Blue Bar to copy the ID and PW that they did it. While I see that you change the Icon for a second, my clients don’t seem to and they tell me nothing happened and send me a snapshot of the screen. It would be nice if it would pop up… “ID and PW information save in clipboard. Leave program running and use CTRL-V to paste it in email to agent.” with an OK button.
jteam3 about 1 month ago
Remote Support Feature Request
Approved
Protect unattended access configuration
When Remote Support is deployed on client machines by an external support team, it may be convenient to prevent standard Windows users from enabling / disabling the unattended configuration of Remote Support.
Thomas Montalcino about 1 month ago
Remote Support Feature Request
Approved
Protect unattended access configuration
When Remote Support is deployed on client machines by an external support team, it may be convenient to prevent standard Windows users from enabling / disabling the unattended configuration of Remote Support.
Thomas Montalcino about 1 month ago
Remote Support Feature Request
Approved
Let's Encrypt DNS-PERSIST-01 Support
Good day We would like to request if at all possible, that Let's Encrypt DNS-PERSIST-01 support be considered in the development roadmap. TS Plus Remote Access app already supports Let’s Encrypt HTTP-01, however the problem in this case is that we need to allow HTTP/S ports from any source on the internet as there is no Let’s Encrypt IP range and source IPs are dynamic. This creates a security concern as it bypasses perimeter access lists which is common practice considering this is a terminal application. We could get around this normally by installing a publicly signed certificate, however the validation dates for this type of cert is expected to shorten to 47 days by 2029 (currently at 200 days now). This is to force automated certificate generation and management. The Let's Encrypt DNS-PERSIST-01 service would rely on a single DNS record that does not need to change during the lifecycle of the renewal and is catered for scenarios where admins do not which to leave ports 80 & 443 open to the world just for the cert renewal process. Your consideration here is appreciated and I am sure this would help with everyone who uses your product as well as yourselves as this would enable your customers to further secure your product. Thanks, Alick
alickm about 1 month ago
Remote Access Feature Request
Approved
Let's Encrypt DNS-PERSIST-01 Support
Good day We would like to request if at all possible, that Let's Encrypt DNS-PERSIST-01 support be considered in the development roadmap. TS Plus Remote Access app already supports Let’s Encrypt HTTP-01, however the problem in this case is that we need to allow HTTP/S ports from any source on the internet as there is no Let’s Encrypt IP range and source IPs are dynamic. This creates a security concern as it bypasses perimeter access lists which is common practice considering this is a terminal application. We could get around this normally by installing a publicly signed certificate, however the validation dates for this type of cert is expected to shorten to 47 days by 2029 (currently at 200 days now). This is to force automated certificate generation and management. The Let's Encrypt DNS-PERSIST-01 service would rely on a single DNS record that does not need to change during the lifecycle of the renewal and is catered for scenarios where admins do not which to leave ports 80 & 443 open to the world just for the cert renewal process. Your consideration here is appreciated and I am sure this would help with everyone who uses your product as well as yourselves as this would enable your customers to further secure your product. Thanks, Alick
alickm about 1 month ago
Remote Access Feature Request
Approved
Server Monitor License Check
When we had the demo for server monitor, it allowed us to have up to five monitors. We only needed it to monitor one but it added the computer that the program was installed on which we didn’t really need. When we entered our license for the one monitor, it didn’t tell us that we more than one or ask which server we were licensing. Instead, it worked for a while but the next day it stopped working and we had to send logs in order to find out it was because it had two servers which was a violation of the license. It was a waste of time for your support and client to have to use them to find out the issue.
jteam3 about 2 months ago
Server Monitoring Feature Request
Approved
Server Monitor License Check
When we had the demo for server monitor, it allowed us to have up to five monitors. We only needed it to monitor one but it added the computer that the program was installed on which we didn’t really need. When we entered our license for the one monitor, it didn’t tell us that we more than one or ask which server we were licensing. Instead, it worked for a while but the next day it stopped working and we had to send logs in order to find out it was because it had two servers which was a violation of the license. It was a waste of time for your support and client to have to use them to find out the issue.
jteam3 about 2 months ago
Server Monitoring Feature Request
Approved
Notification for Remote Access features: lockout, 2FA, ...
Hello, would be nice to have a functionality to receive an email notification when some user got locked out, both Web and 2FA, then we can act beforehand and check if it was some brute-force attacking or if it was just user’s fault, before the user actually complain about it, open ticket and so on… thank you!
ricardocazati about 2 months ago
Remote Access Feature Request
Approved
Notification for Remote Access features: lockout, 2FA, ...
Hello, would be nice to have a functionality to receive an email notification when some user got locked out, both Web and 2FA, then we can act beforehand and check if it was some brute-force attacking or if it was just user’s fault, before the user actually complain about it, open ticket and so on… thank you!
ricardocazati about 2 months ago
Remote Access Feature Request
Planned
License Transaction History in portal
We have observed that the current license portal only displays the available license balance and does not provide any historical data. For effective tracking and audit purposes, we require visibility into: License purchase history Credit-in (licenses added) License usage or deduction (in/out history) At present, the absence of this information makes it difficult to maintain accurate internal records and reconcile license usage. We request that you introduce a license transaction history feature in the portal to provide complete visibility of all license movements. Kindly let us know if this feature is already available or planned in upcoming updates.
Gaurav about 2 months ago
License Portal Feature Request
Planned
License Transaction History in portal
We have observed that the current license portal only displays the available license balance and does not provide any historical data. For effective tracking and audit purposes, we require visibility into: License purchase history Credit-in (licenses added) License usage or deduction (in/out history) At present, the absence of this information makes it difficult to maintain accurate internal records and reconcile license usage. We request that you introduce a license transaction history feature in the portal to provide complete visibility of all license movements. Kindly let us know if this feature is already available or planned in upcoming updates.
Gaurav about 2 months ago
License Portal Feature Request
Planned
Allways we create a new folder/costumer, adding devices to it, it should not be available to Team "All users"
I explain why. In my case i create “users”, that are not my employes, but they are my costumers, and they use TSPlus Remote Support app to access (only) to their cumputers in the office, from home, or from anywhere else. So, once after create a new folder/costumer this stays available to Team “All Users”, they see also that folder and devices! In this moment, i alert my techniciens to everytime they create a folder/costumer and add devices, to tell me, for that i go to webconsole, uncheck that folder from Team “All Users”, and check it to the group of my Techniciens. A easy way to solve this, is, the folder/costumer devices, should stay with check mark of access/permission, only in the group of the user who create it. Thanks,
Paulo Sousa about 2 months ago
Remote Support Feature Request
Planned
Allways we create a new folder/costumer, adding devices to it, it should not be available to Team "All users"
I explain why. In my case i create “users”, that are not my employes, but they are my costumers, and they use TSPlus Remote Support app to access (only) to their cumputers in the office, from home, or from anywhere else. So, once after create a new folder/costumer this stays available to Team “All Users”, they see also that folder and devices! In this moment, i alert my techniciens to everytime they create a folder/costumer and add devices, to tell me, for that i go to webconsole, uncheck that folder from Team “All Users”, and check it to the group of my Techniciens. A easy way to solve this, is, the folder/costumer devices, should stay with check mark of access/permission, only in the group of the user who create it. Thanks,
Paulo Sousa about 2 months ago
Remote Support Feature Request
Approved
Last date/time that device was seen (connected to internet), and the last date/time of our last connection to that device
It would be very useful, to see the last date/time that device was seen (connected to internet) and the last date/time of our last connection to that device
Paulo Sousa about 2 months ago
Remote Support Feature Request
Approved
Last date/time that device was seen (connected to internet), and the last date/time of our last connection to that device
It would be very useful, to see the last date/time that device was seen (connected to internet) and the last date/time of our last connection to that device
Paulo Sousa about 2 months ago
Remote Support Feature Request
Planned
See the total number of device, and the number of devices we have inside each folder (costumer)
it would be very nice to see the total number of devices, and the number of devices we have inside each folder (costumer)
Paulo Sousa about 2 months ago
Remote Support Feature Request
Planned
See the total number of device, and the number of devices we have inside each folder (costumer)
it would be very nice to see the total number of devices, and the number of devices we have inside each folder (costumer)
Paulo Sousa about 2 months ago
Remote Support Feature Request
Session Recording Feature
During the presales demo phase with customers in China, more than 60% of them asked whether a session recording feature is available. This was especially true for large distributors—almost all of them raised this question. We were told that Citrix provides this feature. It is often purchased by companies with audit requirements (e.g., banks), and they are even willing to pay extra for it.
Yi ZHENG about 2 months ago
Remote Access Feature Request
Session Recording Feature
During the presales demo phase with customers in China, more than 60% of them asked whether a session recording feature is available. This was especially true for large distributors—almost all of them raised this question. We were told that Citrix provides this feature. It is often purchased by companies with audit requirements (e.g., banks), and they are even willing to pay extra for it.
Yi ZHENG about 2 months ago
Remote Access Feature Request
Approved
Windows client: manage file transfert
Easily manage file transfer from a dedicated interface, showing a local folder tree view and a remote folder tree view.
Thomas Montalcino about 2 months ago
Remote Support Feature Request
Approved
Windows client: manage file transfert
Easily manage file transfer from a dedicated interface, showing a local folder tree view and a remote folder tree view.
Thomas Montalcino about 2 months ago
Remote Support Feature Request