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In Progress

Done

Remote Support Roadmap

Offering an API and/or webhooks would allow for easy and custom integration with a lot of other applications, such as ticketing systems or even internal business applications.

Planned

Allow easy integration to third-party systems (webhooks and/or API)

Adrien Carbonne

Could we add a feature which informs the end user about an incoming connection and shows them a pop-up where they can press Accept/Deny to begin the RS session? I would add this as an optional feature which would be turned off by default, but can be turned on in the settings, as I feel like it is good to have a choice (either run with or without this informative pop-up). I don't know about the programing capabilities of this, but it would be great if you could assign this setting directly to a computer/group, as some agents may have both clients who prefer this feature and some who do not care.&nbsp;I am suggesting this based on quite a lot of feedback from clients asking about this. Their main concern is privacy of their users and avoiding the possibility of their users being surprised by an incoming connection, plus it adds an extra layer of trust for all parties involved.

Feature Request - Connection confirmation for end users

Daniel Dvorsky

Ability to take control of a remote macOS device without a user in front of it (for IT maintenance, updates…)

Unattended access for macOS devices

When I connect to a customers screen to do technical support I would like to also be able to dynamically change the direction of the screen sharing and share with the customer my screen to show the customer the contents of my screen. Then I want to be able to change back to seeing the customers screen.This basic function has been available in teamviewer for over 10 years and is really usefull.

Switch control during a support session

Kevin Fairley

iOS application to take control of remote computers from an iPhone/iPad.

iOS application

Hello, We are using TSPlus Remote Support, can we help with translation the application to Dutch?

Dutch Translations

Stèphan

Enable seamless integration of your branded Remote Support access directly into your corporate or support website.

Easy integration of customized Remote Support access from corporate or support websites

Thomas Montalcino

Achievements make onboarding more engaging by guiding new users through key milestones and rewarding progress as they learn. This feature helps them quickly understand core workflows, stay motivated, and feel a sense of early success.

Achievements

Move administration and customization interfaces to a web application, accessible from any web browser.

Completed

Web Administration

If this software wants to take off and sell or compete with the top current remote access programs, this the some of the simple things that the others have and it’s missing here:<ul><li>Ability to change remote screens with buttons instead of scrolling thru each screen. </li><li>Ability to print to printers attached to the remote PC.</li><li>File transfer window, not just an “upload” windows, it doesn’t make sense to have an upload button, but not a download button. </li></ul>

Feature Request - Change remote screens with buttons (and more)

abemiami

Ability to take control of a remote Android device without a user in front of it (e.g. Point Of Sales screens).

Unattended access for Android devices

Redesign reporting module and integrate it into the future Web Administration.

Improve Reporting

It should be possible to take control of a remote Android device, from a macOS, Android or Windows device.

Remote control of any Android device

Harmonize Remote Support Windows client user interface to be consistent with TSplus design.Improve remote sessions viewer interface and user experience to a more modern and much more practical design.

Improved User Interface

Would be helpful to be able to copy/paste files between the technician and client. Copy and paste of text seems to lag at times also.

Feature Request - Copy / Paste

nvaughan@teamdme.com

Hello again,In the future, do you plan to add the option to change the resolution like in Team Viewer?<img data-width="75%" data-align="left" data-featurebase-content-key="681b48c21d61f04ed0cafbbc/post/681e5156ba138ad15d3dce2e/0196b66d-760b-7ed6-9672-c1db92475fd5/b64u-cUcwc0hrTkN3NG1sV2xGcGpsVTA4LXNsVG1UYjBfbGxMQS5wbmc.png" data-featurebase-content-filename="qG0sHkNCw4mlWlFpjlU08-slTmTb0_llLA.png" src="https://681b48c21d61f04ed0cafbbc.featurebase-attachments.com/c/post/681e5156ba138ad15d3dce2e/0196b66d-760b-7ed6-9672-c1db92475fd5/b64u-cUcwc0hrTkN3NG1sV2xGcGpsVTA4LXNsVG1UYjBfbGxMQS5wbmc.png?X-Amz-Expires=3600&amp;X-Amz-Date=20260221T130000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260221%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=af572c5a7ee0758d1f9442fd7c0f7d719c9b2aafb97c7a6e3db805115bca0054">Best regards

Screen resolution selection

mateusz.drzyzga

When taking unattended remote control of a Windows server, there might be several different user sessions active on the server.Remote Support agent should be able to choose to which remote user session to connect to.

TSplus Insights

Remote Support Roadmap