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5Committed and queued
Unattended access for macOS devices
Ability to take control of a remote macOS device without a user in front of it (for IT maintenance, updates…)
Feature Request - Connection confirmation for end users
Could we add a feature which informs the end user about an incoming connection and shows them a pop-up where they can press Accept/Deny to begin the RS session? I would add this as an optional feature which would be turned off by default, but can be turned on in the settings, as I feel like it is good to have a choice (either run with or without this informative pop-up). I don't know about the programing capabilities of this, but it would be great if you could assign this setting directly to a computer/group, as some agents may have both clients who prefer this feature and some who do not care. I am suggesting this based on quite a lot of feedback from clients asking about this. Their main concern is privacy of their users and avoiding the possibility of their users being surprised by an incoming connection, plus it adds an extra layer of trust for all parties involved.
Switch control during a support session
When I connect to a customers screen to do technical support I would like to also be able to dynamically change the direction of the screen sharing and share with the customer my screen to show the customer the contents of my screen. Then I want to be able to change back to seeing the customers screen. This basic function has been available in teamviewer for over 10 years and is really usefull.
See the total number of device, and the number of devices we have inside each folder (costumer)
it would be very nice to see the total number of devices, and the number of devices we have inside each folder (costumer)
Allways we create a new folder/costumer, adding devices to it, it should not be available to Team "All users"
I explain why. In my case i create “users”, that are not my employes, but they are my costumers, and they use TSPlus Remote Support app to access (only) to their cumputers in the office, from home, or from anywhere else. So, once after create a new folder/costumer this stays available to Team “All Users”, they see also that folder and devices! In this moment, i alert my techniciens to everytime they create a folder/costumer and add devices, to tell me, for that i go to webconsole, uncheck that folder from Team “All Users”, and check it to the group of my Techniciens. A easy way to solve this, is, the folder/costumer devices, should stay with check mark of access/permission, only in the group of the user who create it. Thanks,
In Progress
Actively being built
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Done
16Recently shipped
Allow easy integration to third-party systems (webhooks and/or API)
Offering an API and/or webhooks would allow for easy and custom integration with a lot of other applications, such as ticketing systems or even internal business applications.
Web Administration
Move administration and customization interfaces to a web application, accessible from any web browser.
iOS application
iOS application to take control of remote computers from an iPhone/iPad.
Two clicks to try Remote Support
Today: download → install → configure → maybe start the trial Tomorrow: open web admin → click "Sign in with Google" → done No account form. No configuration step.
Easy integration of customized Remote Support access from corporate or support websites
Enable seamless integration of your branded Remote Support access directly into your corporate or support website.
Feature Request - Change remote screens with buttons (and more)
If this software wants to take off and sell or compete with the top current remote access programs, this the some of the simple things that the others have and it’s missing here: Ability to change remote screens with buttons instead of scrolling thru each screen. Ability to print to printers attached to the remote PC. File transfer window, not just an “upload” windows, it doesn’t make sense to have an upload button, but not a download button.
Improve Reporting
Redesign reporting module and integrate it into the future Web Administration.
Improve Remote Support copy button feedback
Could you please put a notice when they click on the Blue Bar to copy the ID and PW that they did it. While I see that you change the Icon for a second, my clients don’t seem to and they tell me nothing happened and send me a snapshot of the screen. It would be nice if it would pop up… “ID and PW information save in clipboard. Leave program running and use CTRL-V to paste it in email to agent.” with an OK button.
Unattended access for Android devices
Ability to take control of a remote Android device without a user in front of it (e.g. Point Of Sales screens).
Dutch Translations
Hello, We are using TSPlus Remote Support, can we help with translation the application to Dutch?